Andrew L

Phoned MTS tech support late Sunday afternoon

Phoned MTS tech support late Sunday afternoon. I expected a long call cue. However, the call was answered after a few rings. The support engineer, Lester, patiently listened to my issue and walked me through the fault- finding steps clearly and efficiently. Nothing could be done on MTS side to resolve the issue immediately as the fault had to be corrected on MetroFibre's end. I was told that there may be up to a 72-hour wait, but he would try his best to speed things up. An hour later, the issue was resolved! On a Sunday! With no finger pointing between providers, no tedious admin or red tape and no attitude. What a pleasure to deal with Mind the Speed.