LS
Leonard S
Active since Aug 2014
3
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0
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Reviews
3 reviews114 months ago
Unable to provide answers to simple questions.
<p>I was contacted by a lady by the name of Pinkey who works for a tracing agency. She informed me that I have unclaimed benefits due to me. She subsequently sent me forms to complete in order for the money to be transferred into my account. I enquired as to how much was owing to me and she then suggested that I contact the unclaimed benefits department at Alexander Forbes. After speaking to numerous people I was eventually told what the amount was. I then asked how much the original short payment was and how much interest was accumulated over the period of +- 19 years and to my disbelief no one could provide me with an answer. I was told to complete the form sent by Pinkey at the tracing company and after the money was paid into my account I would receive a statement with the relevant information. This is unacceptable. How can they expect me to sign a form accepting this as a full and final settlement without all the relevant information? I want to know how much I was shortpaid when I left the company that I worked for at the time as well as the interest accumulated each month from then to date. It is my money and I am entitled to a complete and up to date statement with all the relevant information.</p>
2 replies
125 months ago
Check your Pick 'n Pay Smart Shopper Points!
I noticed in January that some of my Smart Shopper points are missing (+- |R390.00) A manager at one of the stores phoned the Customer Care Line and spoke to Mandy who promised to follow up with Headquarters as I did not receive any notification that I have to use some of the points. On the 9th of February I once again phoned and spoke to Sementlatla. She said that the credit had been approved and that it would be rectified within 48 hours. It is now more than a month later and still no credit. BAD BAD CUSTOMER SERVICE. I am a regular customer at Pick 'n Pay and I am now totally disgusted that they just take the points/money as they please. I earned those points and the money belongs to me not to you Pick 'n Pay. To date I have not even received a phone call to check whether I have received my points/money! I would appreciate you informing your customers before just taking their money and points Pick 'n Pay! Do something about your bad customer service and the time it takes to rectify an error. I think for PNP taking over a month to rectify a problem puts the cherry on the cake when it comes to useless service.
1 reply
135 months ago
Still awaiting refund after 7 1/2 months.
I booked a tour to Israel through Oak Ministries during July 2014 which I cancelled on the 1st of October 2014 after which I was promised that my money would be refunded. Subsequently with problems in Israel more people were given the option to cancel or join a new tour planned for2015. As I did not wish to go on the tour in 2015 I again informed them so. I have received numerous emails that the matter is being attended to but still no sign of my money. At the end of December 2014 an email was sent out that a declaration is required for tax and refund purposes.Still no refund. On the 3rd of February an email was sent informing that the money was released from the UK to SA and immediately another email followed apologies...they are awaiting clearance. On the 13th Feb an email that refunds have started, on the 23rd of Feb an email that everyone will have their money by the 6th of March,on the 4th of March the financial manager was busy with year end and will commence refunds once financial year end was over.Yesterday after trying to speak to Hannes I received a sms apologising for not being able to take the call. This has now been going on for seven and a half months! Please help!
0 replies
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