NP
Neelen P
Active since Aug 2014
20
Reviews
0
Industries
Reviews
20 reviews1 month ago
Complaint Regarding Card Issues and Service Experience
I am writing to express my frustration regarding a series of recent experiences with your bank. I am still reeling from a bad experience a week ago, and now this has added to my dissatisfaction. I was eventually requested to collect my son’s card at the branch—despite having already been charged for it—and was not properly informed about the next steps. More recently, my personal card had to be replaced, and I visited the branch on 02/05/2026 for assistance. Unfortunately, I was attended to by a staff member who was'nt friendly and polite. She can be identified through the audit trail on the service request logged on that day. Although she issued me a new card, I discovered after leaving the branch that all transactions—both tap and insert—were being declined. I have already changed my PIN and removed the old card from my app profile, so I do not understand what the issue could be. I am particularly disappointed that the staff member did not ensure the card was working before I left the branch. I was not escorted to the ATM to test it, which I believe should be standard practice to avoid situations like this. I urge your staff to carry out their duties in a professional and consistent manner, without showing preferential treatment to certain customers. I would appreciate your urgent assistance in resolving this matter.
1 reply
1 month ago
poor service - FNB
No communication has been received from FNB regarding my son's replacement card, yet my account has already been debited. Where is my card, and when can I collect it? This level of service from FNB is unacceptable.
1 reply
10 months ago
****** item from Temu order
My order from Temu is missing a Drone. The package was opened and resealed with tape. I contacted 'the courier guy' who delivered my parcel and they have proof that the item was received in that condition. They stated that I should contact speedaf . I tried calling Speedaf with no response. I sent emails with my query but have not received any response. I would like to know what happened to my drone!!
0 replies
17 months ago
Declined foreign T412
Received a 'Declined foreign T412...' transaction for 06/01/2025. I have not used my card on that date. Your transaction description should be more detailed!! can some investigate
1 reply
18 months ago
invalid voucher
I received an sms from FNB for an in store Pick n Pay voucher. When I visited the Trade Route Pick n Pay, they stated that the voucher is not valid (Supervisor Ndlovu) and they could not use the code on their system. Why send me an sms for a voucher which is invalid??
2 replies
19 months ago
Visa DMS Link
I have an unathorised transaction on my account "Visa DMS Link" for R38 and I would assume this will not be the last... Please investigate as I am not going to phone FNB directly just to be transfered from pillar to post! How secure is FNB? Whenever I transact on the FNB app or online, I am required to authorise via my phone, why was a transaction automatically processed without my knowledge???? - 'Visa DMS Link'
1 reply
23 months ago
Poor service
I requested my IRP5 form from GTC Umbrella Fund and received an email stating that they would respond within 24 hours. I send another email with the same request and received another response that the will respond 24 hours later. @GTC please note that when we email you with requests it is urgent and should be treated as such!!
0 replies
27 months ago
Pearson Vue ,unable to login
I registered on Pearson Vue and received the email that I had created a Web account - 13/03/24 and scheduled an exam for 14/04/24. On 14/03/24 when trying to login to the site - https://navigator.pearsonvue.com/Navigator/pleaseSelect, I received a message 'We are unable to verify your details...' I have searched but could not find any website that provides an immediate response, also most of the urls that I've tried did not load at all. I have an exam tomorrow and if unable to take the exam, would like a refund. Also fix my login issue!!!! I thought that an international company would be more competent.
0 replies
32 months ago
ISSUE NOT RESOLVED, SUBURB IS INCORRECT
HP Complaint Ref - 5490451NF ISSUE NOT RESOLVED, SUBURB IS INCORRECT
1 reply
33 months ago
poor customer service yet again
My physical address on my FNB app and online banking are different.When I called Khanye at Customer care, I was told to go to the bank in order to change it. I think that this is a ridiculous request, to waste an hour or more just to change something that should have been corrected by FNB. I urgently required a bank statement today but could not submit it as the address details were incorrect. I would like FNB to fix it. What's the point of having the app and online banking when we are required to visit the bank in order to change details????
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15%)
1 Star
17 (85%)