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Active since Aug 2014
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4 reviews6 months ago
1ST FOR WOMEN INSURANCE SHOULD BE RENAMED TO LAST FOR WOMEN!!
-Recurring Formal Complaint – Mishandling of Claim, Excess Refund, and Poor Service from First for Women Good Day I am once again submitting a formal complaint against First for Women Insurance regarding the ongoing mishandling of my car insurance claim and excess refund. Despite repeated attempts to resolve this matter directly with the insurer, I remain without a solution, without reimbur*****t, and without accountability from the company. The experience has been financially, emotionally, and mentally devastating, especially as a single mother of three who was not liable for the accident in question. 1. Background and Initial Complaint Following a car accident in August 2025, I filed a claim with First for Women. The evidence provided to the insurer clearly shows that the other driver was at fault. Despite this, I was required to pay an excess fee, which has severely strained my personal finances. I moved over from another insurance company to your company hoping for affordability and empathy in actual time of need. Hoping to receive proper assistance designed for women in such situations but did I receive that? No! Instead I was told to pay an additional excess due to just joining even though I have been a driver since the age of 24? As I am currently unemployed and solely responsible for three children, this unexpected financial burden has been extremely difficult. To date, I have received no written confirmation or timeline for when the excess refund will be processed. Each time I contact the insurer, I am told that there is “no turnaround time” for the refund, and that if they fail to recover the funds from the liable party, I will have to pursue the matter through Small Claims Court. This is deeply unfair and unacceptable, as I should not be penalized for another driver’s negligence. 2. Follow-Up and Lack of Progress Following my original complaint, I received a phone call from one of the insurer’s consultants stating that they were “doing their best” to follow up with the liable party. I was informed that: The insurance information provided by the liable party was invalid; Upon tracing, First for Women’s own name appeared as the liable party’s insurer; The liable party never filed a claim on their end; A summons had allegedly been issued, giving the other party 48 hours to respond, failing which a warrant of arrest could be issued. Did this hapen? Did FFW follow through with this as mentioned to me on the phone? No! Once again misleading the client, and the ******** gets away. That is what your company stands for and believes??? Despite this, a week passed with no communication from the insurer. Once again, I had to make follow-up calls myself. I find this unacceptable — particularly for a company that claims to serve and protect women. The constant lack of feedback, inconsistent information, and complete absence of accountability have made this ordeal unbearable. My children and myself were injured in the accident, and yet the insurer has shown no empathy or urgency in resolving the matter. 3. Poor Claims Process and Delays The vehicle repair process was also poorly managed from start to finish. I was never kept informed about delays, and each time I had to chase updates myself. I was issued a courtesy car for a limited time, yet no one from First for Women bothered to inform me that my car’s repairs were delayed — again forcing me to follow up to avoid penalties or logistical issues. The repair shop, Proline Autobody, stated that they would keep me updated via WhatsApp. They did not. I had to repeatedly call and email for progress updates. When I finally collected my car — after six weeks of repairs — the problems continued. Upon inspection, my navigation/ radio system, central locking system were not functioning. I immediately emailed and called the repair shop within minutes of leaving, but because it was a Saturday, and the shop was now closed, I couldn't be assisted and I was told to come back so they could “check” the issue — despite living far away and having a child with a kidney condition and scheduled doctor’s appointments. When I arrived back the following week , I was told it was a battery issue with the remote, which was never a problem prior to the accident. The issue miraculously “resolved” after they took the car back into the yard, which raises serious doubts about the quality and honesty of their workmanship. I say this because their mechanic said to me they don't have the battery in stock but then all of a sudden the issue was resolved and my car was locking? Why couldnt you suggest this over email or on the phone when I explained what's going on???? I was told to bring the car in so you could just link it to the system and see what's wrong? And then this happens?? 4. Post-Repair Problems and Lack of Accountability But before taking my car back for the carlock issue, this happened: A few days after collecting my vehicle, it was broken into, as the locking system still wasn’t functioning properly. This forced me to replace the car lock at my own cost — an expense I should never have incurred had proper quality control and final checks been done before releasing my vehicle. Furthermore, I had requested a detailed breakdown of the repair work performed and the workmanship guarantee. I had to send several follow-up emails, and only weeks later was I told to “check the website for their workmanship guarantee.” This is not acceptable, as I was promised a specific report for my vehicle, not a generic online summary. Additionally, I never received a clear explanation from the insurer on why my car was initially considered a write-off and then suddenly approved for repair. Given that I was unreachable by phone due to my damaged device (a result of the same accident), I should have received this explanation in writing via email, but I did not and instead told if I have questions that I should contact Proline directly??? 5. Communication Failures and Misrepresentation Your communication channels are highly ineffective. Several departmental email addresses listed on your website are undeliverable, preventing clients from contacting the right teams. Despite me notifying the insurer that my phone is partially damaged and I cannot always receive calls, there has been no consistent follow-up by email, which would have been the professional and reasonable alternative. The company’s slogan and marketing promise to stand by women are misleading. My experience has shown the opposite — a complete disregard for my circumstances, well-being, and financial hardship. 6. Emotional and Financial Impact This process has caused significant emotional distress, mental exhaustion, and financial loss. I have spent hours making calls, sending follow-ups, and chasing updates to the insurer and the repair shop as well as contacting the liable party directly which I shouldn't have to do! The liable party has clearly stated he has no intention of paying the insurance or responding because FFW is suing him , so where does that leave me????? Instead of offering support, First for Women has made an already traumatic situation far worse. 7. Requested Action I am now requesting First for Women to: Refund my full excess amount immediately, as I was not liable for the accident. Reimburse all additional costs incurred, including lock replacement and related losses caused by poor repair management. Provide a written, itemized breakdown of all repair work done on my vehicle including the workmanship guarantee. Explain in writing why the car was initially declared a write-off and then changed to repairable status. Investigate why you as the insurer and your employees that are supposedly trained , actually lack in communication, have unresponsive email systems, and misleading advertising claims targeted at women. Implement corrective measures to prevent such negligence and mismanagement in future. This entire experience has left me deeply disheartened and distrustful of an insurer that markets itself as a champion for women. Instead of protection and support, I have faced repeated neglect, stress, and financial loss from First For women and PROLINE Autobody and the liable party. Should I not get a response from FFW by close of business tomorrow, 21 October 2025 regarding my immediate refund, and costs incurred due to your negligence as my insurer , I am going to take this to the Ombudsman, the legal route as well as go viral on social media. Your complete disregard and empathy for my situation is absolutely disgusting and I will make women aware of this false advertising your company claims are designed for us. ********s get away easily it seems while us victims are left picking up the pieces! That's what your insurance says about you!
53 replies
15 months ago
Amazing and quick se...
Amazing and quick service.. and reminded me of added benefits!
53 replies
107 months ago
My most beautiful...a competition scam!
<p>No matter how much you vote or the amount of money spent,you don't qualify..how is it that some people spent up to R20000 on votes and didn't qualify in top 50 but then there's one that claims she only spent R300 on.votes and hehe qualified for top.50. They don't allow you to See the amount of votes because it's done.on front of their auditors Marx Gore whose email address doesn't. Exist when you try to contact them! It's a huge scam! They block or remove you from.their Facebook.page when you question tthem.</p>
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
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1 Star
2 (50%)