josias L

Recognition

I hope this letter finds its way to the relevant people and that it is not ignored again or read and deleted permanently. Today marks 6 months and 14 days since the passing of one of the true and dedicated employees of Elizabeth Arden. Mrs Eldah Mtwi Letsoge was working at Menlyn in Pretoria until her untimely death. I remember she went to work not feeling well on Sunday 21 and had to come back home before her shift ended. She later passed on at midnight. My wife has served Elizabeth Arden loyally and sacrificed quite a lot for years. She would go to work when not scheduled just to serve her customers who only wanted her to assist them. She used her own airtime and data to contact customers and inform them of the promotions without being compensated for it. At times she would work work without taking lunches because she understood the importance of reaching her targets and contributing to the growth of the company. There were times when I had to wait for her in the store serving clients who decided to phone and requested that she wait for them. For customers it did not matter whether she had knocked off or was off on that particular day because she provided good customer service. She knew her duties and succeeded in meeting the demands of her customers. This often put a strain on her and on our relationship as she did not have enough time for her family but because she loved her job and was good at doing it she carried on .She would often complain about carrying the highest target amongst her colleagues in the store and it gave her great joy to reach it. No matter what she soldiered on and am sure her record speaks volume. I am Astonished by the deafening silence from your company since her passing and find it difficult to understand this. Maybe its normal with your company to replace and forget people as soon as they leave this world. She has contributed so much to the company and personally I do not think she would have expected this. Even domestic workers get recognised for their efforts. Right now, I feel ashamed to even mention to her two children that their mother once worked for Elizabeth Arden. She went the extra without any recognition for her efforts and even in her death she remains irrelevant to your company. I feel sorry for the other consultants who are unaware of what's coming and wish that they do not get the same silent treatment. It is heart-breaking for me and hope that this does not happen to anyone else. Regards Josias Letsoge (Very Sad Husband-Widow)