carl D

Unacceptable Service and Refusal to Honour Consumer Rights

I purchased a MAF sensor from Boss Auto Spares (Maraisburg) on 3 January. The part is faulty and causes serious drivability issues. When the sensor is unplugged, the vehicle runs better, which clearly indicates a defective or incompatible unit. Despite this, the store flatly refused to refund, replace, or assist in any way, taking no responsibility for the product they sold. No inspection, no troubleshooting, no solution offered. This conduct is unacceptable and contrary to basic consumer rights under the Consumer Protection Act, which allows for remedies on defective goods within six months. Based on my experience, I strongly advise others not to use this supplier for vehicle parts, particularly electrical components, as there appears to be no meaningful after-sales support.