Barbara Price-Hughes

Poor after sales service

We bought a Honda XR125 in August 2015, on the basis that it would be possible have a reputable agent to service and repair the vehicle thus giving us peace of mind. We were assured this would be simple. Now, after several weeks of calls not returned, and different stories delaying the first service, we were eventually told that the collection fee is R1500, then reduced to R900, because despite promising to be able to collect, Honda Knysna doesn't have a motorbike trailer. It seems they never did as the bike was delivered on the back of a bakkie and the driver had to lift the bike down - there was no preparation. The bike also ran out of fuel 500m from our house. And finally the riding gloves we bought along with the bike fell apart within a short time.