Gerhard B

Active since Oct 2014

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2 reviews

125 months ago

Unauthorised and unlawful deduction on debit orde

On 26 October 2015 CSS Tactical carried out repairs to faulty remotes. The Job card amount was R310 which I paid in full on the same day and proof of payment was forwarded to CSS by email. On 30 October I received an invoice from CSS for R310 by email. I immediately replied by emailing another copy of the proof of payment made on 26 Oct. I did not receive any response from CSS (Jessica Second). At the end of December when I checked my bank statement I found the CSS had deducted R310 from my account. This was done without any authorisation and without any communication. I had previously cancelled my debit order with CSS because of such unauthorised deductions but in spite of the debit order being cancelled they are still doing it. When I spoke to Jessica today she refused to answer my questions and referred me to her manager Ryan Hope. Mr Hope's response to my objection to the unauthorised and unlawful deduction was that 'I should read my contract' and that CSS is entitled to do whatever deduction they want to. How does one deal with a security company that has no regard for legal practices and who treats the client with such arrogance?

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Css Tactical

133 months ago

Unauthorised and unlawful deduction on debit order

CSS Tactical has without my authorisation deducted an additional amount of R170.46 on my debit order. I have pointed this out to them in writing but they refuse to correct the error and to refund the R170.46. CSS claims the additional deduction is for surveillance cameras but there is nothing in the contract between CSS and myself about surveillance cameras only armed response, nor did I at any point request or agree to have any surveillance cameras as part of the contract or the services provided in terms of the contract.

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3 Star

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2 Star

2 (100%)

1 Star

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