TJ
Tasneem J
Active since Oct 2014
4
Reviews
0
Industries
Reviews
4 reviews33 months ago
Sewerage Leak
I have had a sewerage leak since May 2023 after multiple calls and emails I have still not gotten any assistance it's going in for 3 months now. This is a Health Risk to everyone living on the property. The leak is just getting worse and worse and I'm not getting any assistance. The agents just keeps logging calls apparently it was escalated to the manager aswell but still no assistance. First reference number of many calls logged is C230518/49
0 replies
86 months ago
6 Months and Waiting
To whom it may concern Doves is by far the worse insurance company that I have ever dealt with. My Mother in law passed away on the 11 September 2018 she had 2 policies with Dove 1 which was paid up and the other active. She was loyal to Doves all her life and once she passed the nightmare began if she had knew what we know today I’m sure she would never have considered Doves as her Funeral insurance provider. Doves was too expensive where the funeral was concerned, we then decided to go with a other funeral company to assist with the funeral arrangements which was brilliant by the way. Because we did this we had many problems with Doves. We had to pay to get her body removed from Doves. We had to send them numerous documents. We had to phone numerous times to find out what is happening. You hold on the line between 20 to 30 minutes per phone call. The one policy was paid a month after my Mother in laws passing so much for 48 hours. The second policy which was paid up had no beneficiary we were asked to go to the Master of the High Court to get the letter of Authority and send this to them to have the claim approved. The irony is that she only had one son and he was listed as her child on the original documents and the Will however we still sent them what was required. It was a nightmare we had to have the renunciation done of the will through ABSA and went to the Masters office multiple times. We send them the letter of Authority on the 22 January 2019. We then received an email on the 25 January 2019 requesting for a certified copy of the beneficiary ID and a bank statement, the documents was sent on the 25 January 2019 as requested. 12 February we received an email stating the claim was registered. The 21th of February 2019 I called in I was told that the claim was not approved as there was outstanding documents, they then requested a certified Copy of my Mother in law Death Certificate, ID, Beneficiary ID and his bank statement not older than 3 months this was sent on the 21th of February 2019. I called in again there after it was then said the claim has been approved and because it shows approved this is why it was not paid. A week later still nothing I phoned in again the excuse this time was this policy was a with profit policy and the amount that needs to be paid out was not calculated, the agent who assisted me had the amount calculated and sent it to the relevant department. We are still waiting for the second Policy to be paid out it’s been 6 months already. Please Comment below.
56 replies
112 months ago
Pathetic Query Resolution
<p>Good day</p> <p> </p> <p>I would like to inform Telkom of how disappointed I am regarding the absolute horrible customer service I received while trying to cancel Showmax I used this product for 1 week, my 10GIG Bolton data and other data was up within 3 days you will see the last time I was on Showmax was the 28 December 2016 while trying to cancel it. </p> <p> </p> <p>Firstly if you go back on my account you will see I have contacted Telkom regarding the cancelation of Showmax numerous times since the 28 December 2016 every agent that I spoke to kept me on hold and every call was 20 - 28 minutes long clearly the agents did not have enough information regarding the product on offer and how to cancel it. </p> <p> </p> <p>Secondly one of the agents added an additional Showmax on my prepaid number instead of cancelling it, it was told to me that he will send me my case number this was never done, it was told to me that Telkom will contact me regarding the error that was caused by the agent this was never done.</p> <p> </p> <p>Thirdly there was an additional amount added to my bill due to the error that was made by the agent which was debited on the 20 January 2017, it was told to me that the refunds department will contact me regarding the refund, I called Telkom today to find out how far my refund was just to find out it has not been logged it is now the 10 February 2017 and I'm still waiting for Telkom to call me, email me or sms me regarding my query and refund. </p> <p> </p> <p>This is by far the worse experience I have ever had regarding any query I’m so sorry I ported all my prepaid numbers to Telkom if this is the type os service I will receive I will definitely not renew my contracts. </p> <p> </p>
56 replies
126 months ago
account closure
To who it may concern<br> <br> I would like to lodge a complaint against the RCS group.<br> <br> Today I went into game parow center wanting to close my game card as my balance on my statement showed R 15,794 I paid R 15,800 on the 21 November 2015.<br> <br> When asking to close my account and if there is still a outstanding balance I was told to pay R 775 in for interest, in order to do so the agent Lindokuhle did not even say thank you for the payment of R 15, 800 all she said was why when I paid the amount I did not call and ask them for a settlement amount.<br> <br> I refuse to pay in this amount because how can I be charged interest on R 0 balance secondly if they were to charge me interest it would be on the actual balance before payment was made of R 284 plus service fee of R 27.<br> <br> I would not advise anyone to do business with the rcs group and if you want to close your account please ask for a settlement amount because when you take out the account this is not told to you. I'm very glad to say that I will be closing my account on the 15 December and I will not be doing business with the rcs group again in the future.<br> <br> <br> Kind Regards<br> <br> <br> Tasneem Jeppe <br> <br>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)