caitlin B

Pathetic

Very disappointed in the service I received. We had a booking for 4pm so we arrived at around 3.20pm and we were told to wait until 3.45pm which we were fine with. So 3.45pm arrived and we were then told to wait another 30min because other clients had arrived late so they were busy with them first. The the****** said to us we must come back around 4.15pm or 4.30pm and they would phone us. We go back at 4.30pm and there is no one at reception to help us and there are also 2 other clients that have been waiting due to the late arrival of the other clients. I am also still waiting for the phone call. The question is why should we wait for other clients that where late. Why could they not have told us when we arrived at 3.20pm? Will never recommend this place to anyone. Very very poor service