HN
Hein N
Active since Nov 2014
3
Reviews
0
Industries
Reviews
3 reviews31 months ago
Shocking handling of claim and sharing of confidential info
The handling of my latest claim and lack of feedback and blunders starting with incorrect and confidential info of a completely different clients' claim has been completely unacceptable. Further more, rejecting a claim outright under a clause "Removals of foreign bodies are limited to one claim in a 6 month period" when in fact there was no removal, there was a SUSPECTED foreign body, is incorrect. Upon request telephonically, I've sent the updated claim form from the vet more clearly stating that the final diagnosis was not a foreign body removal along with the detailed patient chart. This was sent tobthe claims department over a week ago and I received nothing more than an automated response. I then rep**** to the "claim rejected" email and stated the issue again, to which the response was once again. "It was rejected due to the previous claim for a foreign body removal, at which state I repeated the info and the consultant requested more info from the Vet. I sent on the updated claims form, along with the detailed patient chart(the info they requested from the Vet), that was sent 4 days and I have not even received as much as an acknowledgement that it was received. Should I be required to follow the Complains resolution policy process instead, please advise as such. But at this stage, any proper feedback would be appreciated.
524 replies
63 months ago
Great service
Yandisa Ndzeku helped me sign up for an extended warranty on my vehicle. Patiently trying to call me multiple times after our initial phone call until I had the availability to talk to him to finalise the cover.
56 replies
133 months ago
Seems to be a fake company. Beware!
Company name and registration number doesn't exist according to [URL Removed]<br> VAT number doesn't exist according to SARS [URL Removed]<br> <br> No proper business address given, only cellphone numbers given.<br> <br> States \Affordables been an online store has the best brands
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)