WM
wendy M
Active since Nov 2014
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
Unresolved Refund Request and Poor Customer Service
I submitted a refund request to Rain on 30 April 2025, attaching all the necessary documents including proof of payment and my banking details. I received no response, so I followed up on 07 May. On 08 May, Rain rep**** asking for the banking details that were already provided in the initial request. I immediately resent the documents, yet I have still not received any further communication or the refund. I followed up again on 12 May, and as of today, there has been no response. It is extremely frustrating and disappointing to experience such poor customer service. The Raingo chatbot is unhelpful and unable to resolve any queries, and our attempts to contact Rain by phone have also failed. I am left wondering what more a customer is expected to do to receive basic support or resolution.
116 replies
12 months ago
Rain Customer Service is extremely poor
I am writing to express my concern regarding a billing issue that remains unresolved, despite multiple attempts to seek assistance through their customer service channels. I have submitted proof of payment for my account, yet my services remain suspended. I attempted to resolve the matter via their RaiGo chat service but was unsuccessful. I then contacted your call center, where I was assured I would receive a call back within 30 minutes—unfortunately, this did not happen. When I followed up after hours, I was connected with an agent named Tracey/Stacey, who repeatedly disconnected the call without assisting me. This experience has been extremely frustrating and disappointing, especially considering that I have fulfilled my payment obligations.
116 replies
25 months ago
I would like to exte...
I would like to extend my gratitude to Mpho Temane for an exceptional service received.
58 replies
39 months ago
Complement for good service
I write this letter as an appraisal for you and your staff for the excellent service particularly to Lebo Rametsi and Vincent Makwela. I would like to say a big thank you for being so humble and providing an exceptional service. I think it is very fair for me to express my gratitude towards the quality service that they provided. From the moment I entered the store I was given the attention that I deserve as the customer, my query was attended to with utmost respect and regular feedback was given to me over the phone. I trust that Makro and SkyWorth recognise Both Lebo Rametsi and Vincent Makwela for being such an exceptional employees. They truly understand the importance of placing the customer at the centre of all Business activities. They are dedicated, respectful, communicates effectively, professionally and they take their Job very serious. I am very pleased and satisfied with the service and the efforts that the team had put in. I look forward to coming back at Makro very soon for more purchases. Thank you for your service and keep up the great work.
132 replies
78 months ago
Big up to Themba Phakathi and Tebogo Moloi for making me feel like a Queen
I would like to take this opportunity to thank Themba Phakathi and Tebogo Moloi of MiWay Midrand/Cosmosdaal for the super service that they offered me. They handled my needs as if it was theirs. They went extra mile by ensuring that I get home safe. Dealing with them was a wonderful experience and I would their work to be recognised and they are my best people for the year 2019. I got home safe, I got continuous calls and updates from them. My request was handled with utmost attention from the initial call that I made. My needs were fully met and I am super satisfied with MiWay and the staff. 2019 was a bit of rough year for me it feels so grate to end it with such a bang. It takes one person to make the other person smile - Themba Phakathi and Tebogo Moloi they just did that for me. I really felt like a president yesterday and I will not stop telling the whole world that MiWay is the best Insurance Company and they have the friendliest staff members ever. Big up to Themba Phakathi and Tebogo Moloi for making me feel like a Queen
105 replies
136 months ago
Nico Nienaber of TRIPLE S PANEL BEATERS has helpe
We would like to thank Nico Nienaber of TRIPLE S PANEL BEATERS for responding to us effectively. We now have peace of mind knowing that our vehicle is in good hands and we are happy to get the status confirmation from him. We hope and trust that we will get our vehicle soon
0 replies
136 months ago
My car was booked with Triple S Panel Beaters for
My car was booked with Triple S Panel Beaters for repair since the 5th of January 2015 and till to date we are not getting any positive feedback.Nico Nienaber from triple S is giving us different story each time we make contact with them. Please assist us
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)