Ursula K

Bad Customer Service

I ordered a Headboard on 22nd September and was told 2 weeks to have it lime washed and delivered. I requested that delivery only be made on 22nd October before lunchtime. Invoice was paid and delivery confirmed. 22nd October I phoned Mistry's to confirm delivery would be made before 12pm as requested a month ago. I was then informed the driver would be called to confirm, as delivery was only going to be after 2pm and this was not acceptable. I then had to phone back again as Mistry's still had not called to confirm the delivery time had been changed. I was then informed that my order was delayed and the Headboard would only be available in a weeks time due to issues with lime washing. So when exactly was I going to be informed that their is no Headboard? When it wasn't delivered and I phoned them to find out. Not only did they have an extra 2 weeks to have my Headboard ready but Mistry's could not be bothered to keep me informed. The most shocking service and the excuse is unacceptable.