DR
DESIREE R
Active since Nov 2014
8
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0
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8 reviews4 days ago
Bonitas
Good day Case Managers for PMA conditions My mother has been diagnosed with CIPD, this condition is deteriorating my mothers ability to walk, do basic things like open jars, walk on her own without having to cling to her surroundings because she is too weak to walk without a walker. In 2024 her diagnosing doctor requests approval for medication that could help her condition stabilize, but it was declined, no other treatments are helping, not cortizone, or solume**** IV infusions. In 2024 my mother could still walk without her walker. Now 2026 she can hardly walk. The doctor has administered the solume**** IV infusion x2 now in the past two years, as you should know cortizone treatments of that magnitude has other health issues, much more dangerous. The doctor sent another request for motivation due to my mothers health deterioration as well has the solume**** did not work again. This was sent on the 21st April, we still have not had any feedback from Bonitas. What is going on?? And the absolute best part is you have implemented call screening and you can't even call in to chat to an advisor or agent because your information is taken down and a promise to be called back is done, where you need to wait 24 to 48 hours. This is really unacceptable service from a medical aid. I blame Bonitas for the state my mother is in right now. This could have been prevented in 2024
0 replies
1 month ago
Pre Authorisation Pending
For a medical aid, Bonitas is the absolute worst. How can you have a pre authorization team that works on messages only, if a patient needs pre Auth for the next morning. My mother is 74years old. We have been sitting at the hospital since 6am because of outstanding pre Auth. I called yesterday and got a mail around 12.30pm advising its still under review. My mother's doctor's office contacted around 13:00 advising it was declined pending clinical motivation which the doctor was going to provide. He did say not to come to the hospital. I called the hospital last night asking what to do and they said we should still come it will be sorted out here. Now we have to wait for 8:30 when your offices open to once again have to leave a message to be contacted back by your pre auth team. And maybe it will happen in 8hours like I was told the day before with my intitial call. If I where to call my medical aid for pre Auth its done telephonically and you get you auth nr then and there, or they will call you back and you can trust in them to call you back. I don't have the same faith in Bonitas
1 reply
13 months ago
Double debited again
Yet again I am writing on Hello Peter about Bonitas. Last month my father made a payment at his bank to get his medical up to date and used the incorrect reference number. I sent a mail to your accounts team to ask the payment be allocated correctly to which I got a response stating that the payment was allocated and the medical aid reinstated. This month however you go and deduct that same amount plus my dads normal contribution. None of his other debit orders was paid due to this error on your end. So to not get him suspended again, i wrote another mail asking that yoy refund him as that arrears was already settled as per the correspondence from your accounts department. Now I get told we have to wait 5 working days. This is unacceptable. I want to tell my dad to get the payment reversed at his bank but seeing that you guys are totally disorganized I am afraid you will go and suspend him again. I need this fixed ASAP. Not in 5 working days.
1 reply
15 months ago
DO NOT JOIN BONITAS
It's just a pity you can't log a complaint and rate no stars as even a 1 star is not acceptable. You write me about how you value customer service and apologize for the lack of it. Send me an affidavit form to complete for the LJP fee, yet your underwriting teams sends me a mail stating the fee will remain. The one hand doesn't know what the other is doing. This is a get rich quick scheme. Charge LJP to inflate the premium of the elderly. Just to line your shareholders pockets. Its appalling how the elderly gets milked for money in today's age. Tell me what's the use of completing the affidavit? Just to keep me docile? Just so you can say ***** you your dad will still pay us blood money. Tell me how do you expect a pensioner that for e.g. gets a pension of let's say R13 000 to may a medical aid contribution of R9480? And still be able to afford food, electricity, water etc? Boncap is a terrible fund. My mom is in constant pain as she has neuropathy and your aid doesn't want to cover her treatment. We increase the plan after carefull consideration as to the contributions to make sure is affordable, and in comes the LJP. Its at your discretion. In the interim my elderly parents has been without a active medical since Jan 2025 as my dad can't afford it now. My dad is a diabetic on insulin. I think it's time to go to another medical aid. One that not a money shark. Oh wait that all the medical aids in South Africa. I have logged 2 hello Peters, this is the third. Your trust rating is way down low, but you don't even care right? I need you senior management to contract me. As this up and down is a negative reflection on your company. Why even send the affidavit if you going to just not care to remove the LJP? Please enlighten me this. DO NOT JOIN BONITAS! Reference numbers to date 310125QRZ9Y1 120225QSMM08
4 replies
16 months ago
APPALING SERVICE
Good day, this is the second time I am writing here, and hopefully this time we don't just receive a voice of the customer survey without any whatsoever feedback from this appalling medical aid. As I emailed you from a email you sent to my father which contained a reference number which will link you up with my dads information, telling me to submit his ID I will now post the contents of that email here: FOR URGENT ESCALATION: Kindly explain to me what is going on here. My dad is a Bonitas Medical Aid member since 01/06/2019 I mailed in a request to change his medical aid plan from BONCAP to BONSAVE effective 1 January 2025. Please explain why you deducted R22518 (R11259 is my guestimate x 2 for the highest fee of BONCAP) when my dad was to pay R9131 x 2 for JAN and FEB. My dad is a pensioner. Firstly I logged a Hello Peter complaint as you are charging a late joiner penalty fee of R2490 to a pensioner of 79 years of age. Due to the fact that in the early 90s technology was not as sophisticated as it is now in this day and age. My dad was on a medical aid since 1971, my sister was born in 1972, I was born in 1980 and my brother in 1986 and all three of us was on my dads first medical aid Ferrimed. As he worked for the ISCOR group. He went on pension in 1996 and had to move from medical aid in 2004 as the medical aid of ISCOR ran bankrupt. He has been on Discovery, Genesis, Spectramed and Bonitas ever since. The only medical aid he was not the primary member was Spectramed which my mom was the primary member. I complained and was informed that you would look into it. The late joiner penalty fee is not compulsory as it states you may apply not you have to apply. This means it’s at your discretion. Why was this penalty fee not levied on the BONCAP option? The only reason we are moving plans is due to BONCAP’s red tape and terrible benefits. My dad is a diabetic and my mom has Rheumatoid Arthritis which are both PMB which BONCAP did not want to cover for my mom’s much needed treatment. Now my dad is sitting with an astronomical fee that he cannot afford. When we looked into the plan options the BONSAVE was affordable because it was just over R6000 . I would like a senior manager to look into this matter and to write me back. Or I will take this to the ombudsman for medical aid schemes. Kindly refer to my emails send from my personal email Desiree.Rossouw1@gmail.com on the 29th January 2025 to optionchanges@bonitas.co.za as well as the 27th January at 10:31 and 8:22 I provided you with the medical aid certificate I managed to obtain. I cannot get for the period from 1971 to 2004 as this was with Ferrimed / Kopano Health which both are now non existent due to declaring bankrupt. I even provided you with government gazette and CMS reports confirming my statements. I await your response. And as I have now written you numerous times, logged a Hello Peter complaint to which you just sent a voice of the customer survey which expired. I expect feedback by tomorrow COB. My dad needs his insulin and his payment bounced as he does not have the R22518 as that surpasses his monthly pension. I will hold BONITAS liable for the unpaid fee on my fathers bank account as well as if something happens where my parents requires urgent medical attention and cannot get it due to this incompetency. It seems that BONCAP and BONITAS does not know what happens between their departments. Regards Desiree Rossouw REF NUMBER EMAIL WAS SENT ON: MEMBERSHIP CERTIFICATE: 270125QRPD0X - Option Change - 47003494494 Your query number is : 050225QS7R82
3 replies
16 months ago
Account not verified
Hi submitted documents to verify my Identity. Trying to log my paypal account to FNB forex, after I got a mail from PayPal stating account limitations was removed and I can still not link to FNN Forex as my account is not verified. I linked my bank card as advised and I still can't link to FNB Forex.
0 replies
16 months ago
Premium penalities for late joiners
My parents, both pensioners, dad 80 mom 75 are on Bonitas Boncap option. This option is terrible and doesn't pay for treatments required. So I asked to upgrade the plan to the BonSave option after talking with my dad and making sure he could afford the plan change. Now they are adding a late joiner penalty of R2490 additional to the premium. Now this plan is unaffordable. My father has been a member of a medical aid since 1971 when he was employed with Iscor group. This medical aid no longer exists so we can't obtain a medical aid certificate. As per medical aid rules is you can't provide this prior to 1 April 2001 they will add late joiner penalty fees. 1971 was the stone age of technology. How are they supposed to get it if the medical aid closed down? 0.75% is now multip**** with the actual policy premium. I got proof of all his medical aids as far as 2008 but prior to this he was with Ferromed and then Kopano health who declared bankruptcy so how do we get the proof. It's ridiculous how medical aids rips off pensioners
3 replies
56 months ago
PLAN Option failure
Customer service is appalling. Sent urgent plan option change on the 20/08/2021. Parents is on BONCAP that covers the bare minimum. Asked to upgrade to BON Complete as my 71 year old mother has a urgent back operation that is required. She is in cronic pain, is losing mobility and is becoming weaker due to all the strong paon medication she needs to constantly drink and it doesn't even relieve the pain. I have had to follow up constantly. Keep getting apologies that the request was escalated to management. Every time I call back get the same response no feedback from management. You are a medical health care provider. This is ridiculous. I will not be referring anyone ever to this medical aid. Another call wasted, just to be told no feedback yet, we are escalating to managent.
1 reply
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