P
Paypal
Unclaimed Business
P
Paypal
Unclaimed Business
38 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, PayPal receives overwhelmingly negative feedback from South African users. The most critical issues include widespread account hacking with no accessible support channel to report compromised accounts, funds being frozen or held for up to 180 days without clear justification, and unauthorized transactions draining linked bank accounts. Customers consistently express frustration at the inability to reach a human agent, with support requiring login to an account they cannot access. Permanent account closures without warning and refusal to delete personal data further erode trust.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#69
in Financial Services
NPS Score
-95
Recommended: Unlikely
Review Distribution
1.1|38 Reviews
May '25 - Apr '26
5(0%)
4(2.8%)
3(0%)
2(2.8%)
1(94.4%)
5(0%)
4(2.8%)
3(0%)
2(2.8%)
1(94.4%)
Frequently Asked Questions About Paypal
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
VM
Vanessa M
1 reviews | Active since Jan 2020
11 Mar 2026, 11:34
Unrefunded money from PayPal
I was refunded $60 in November last year. The seller sent proof of payment to me showing a refund deposited into my PayPal account. After sending numerous emails, bank statements, and IDs for both refunds I am still waiting. My PayPal balance is $ 0.00, so I am not even able to buy anything using PayPal. I was referred to my bank. Was informed no money was waiting to be released, and they stopped dealing with them. I was refunded via PayPal, and to date, I have not received my money. No response to emails.....nothing. As far as I am concerned, my money is missing, and PayPal is not taking accountability even after they received proof of payment from the merchant in the US. R1000 just gone into thin air, sitting in their PayPal account unrefunded.
Helpful (0)
|Replies (0)VM
Vanessa M
1 reviews | Active since Jan 2020
11 Mar 2026, 11:34
Unrefunded money from PayPal
I was refunded $60 in November last year. The seller sent proof of payment to me showing a refund deposited into my PayPal account. After sending numerous emails, bank statements, and IDs for both refunds I am still waiting. My PayPal balance is $ 0.00, so I am not even able to buy anything using PayPal. I was referred to my bank. Was informed no money was waiting to be released, and they stopped dealing with them. I was refunded via PayPal, and to date, I have not received my money. No response to emails.....nothing. As far as I am concerned, my money is missing, and PayPal is not taking accountability even after they received proof of payment from the merchant in the US. R1000 just gone into thin air, sitting in their PayPal account unrefunded.
0
Replies (0)IR
Ipeleng R
1 reviews | Active since Jan 2020
10 Feb 2026, 10:58
Formal Complaint: PayPal's Unauthorized Bank Withdrawal & Unresolved Refund
Dear HelloPeter Team, I am lodging this formal, urgent complaint against PayPal South Africa with absolute fury and disbelief at their outrageous, ********* conduct that has violated my financial security in the most egregious way. Without any authorization whatsoever, PayPal brazenly extracted funds directly from my personal bank account linked to my account—something I have never permitted or enabled. This was not a transfer I manually initiated; their system somehow bypassed all my controls, committing what feels like digital theft right under their watch! I immediately contacted their so-called "support" demanding a full reversal, a crystal-clear explanation of this security breach, and ironclad steps to prevent it from happening again. Their response? Utter silence, zero accountability, and now they're arrogantly closing my case WITHOUT my confirmation that it's resolved. This is beyond incompetence—it's corporate malpractice designed to bully customers into submission! I am apoplectic with rage at this betrayal. PayPal's broken systems expose users to unauthorized drains while they evade responsibility, stonewall inquiries, and pretend nothing happened. How can a global giant treat loyal users like ********s? I am livid, disgusted, and done—once this is (if ever) rectified, I will permanently shut down my account and warn everyone I know. My Non-Negotiable Demands to PayPal via HelloPeter: 1. Immediate full refund to my bank. 2. Detailed forensic explanation of the unauthorized direct withdrawal and systemic fixes. 3. Public apology plus compensation for the distress and time wasted. 4. Case reopened NOW—do NOT dare close it without my explicit approval! HelloPeter, I implore you to launch a full investigation, blast this scandal publicly, and hold PayPal accountable. Their negligence must be exposed to protect others from this nightmare. Attachments include all correspondence and proof. In extreme outrage and total dissatisfaction,
Helpful (0)
|Replies (0)IR
Ipeleng R
1 reviews | Active since Jan 2020
10 Feb 2026, 10:58
Formal Complaint: PayPal's Unauthorized Bank Withdrawal & Unresolved Refund
Dear HelloPeter Team, I am lodging this formal, urgent complaint against PayPal South Africa with absolute fury and disbelief at their outrageous, ********* conduct that has violated my financial security in the most egregious way. Without any authorization whatsoever, PayPal brazenly extracted funds directly from my personal bank account linked to my account—something I have never permitted or enabled. This was not a transfer I manually initiated; their system somehow bypassed all my controls, committing what feels like digital theft right under their watch! I immediately contacted their so-called "support" demanding a full reversal, a crystal-clear explanation of this security breach, and ironclad steps to prevent it from happening again. Their response? Utter silence, zero accountability, and now they're arrogantly closing my case WITHOUT my confirmation that it's resolved. This is beyond incompetence—it's corporate malpractice designed to bully customers into submission! I am apoplectic with rage at this betrayal. PayPal's broken systems expose users to unauthorized drains while they evade responsibility, stonewall inquiries, and pretend nothing happened. How can a global giant treat loyal users like ********s? I am livid, disgusted, and done—once this is (if ever) rectified, I will permanently shut down my account and warn everyone I know. My Non-Negotiable Demands to PayPal via HelloPeter: 1. Immediate full refund to my bank. 2. Detailed forensic explanation of the unauthorized direct withdrawal and systemic fixes. 3. Public apology plus compensation for the distress and time wasted. 4. Case reopened NOW—do NOT dare close it without my explicit approval! HelloPeter, I implore you to launch a full investigation, blast this scandal publicly, and hold PayPal accountable. Their negligence must be exposed to protect others from this nightmare. Attachments include all correspondence and proof. In extreme outrage and total dissatisfaction,
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Replies (0)EM
BC
Bianca C
1 reviews | Active since Jan 2020
19 Jan 2026, 06:59
Paypal unfairly banned my account!!!
Woke up to an email saying my account's been permanently banned, submitted all required documents and was told I can't appeal. Not only is payal taking my money but I also hadn't received and complaints or chargebacks in the account. No refund requests just paypal proving to be an unreliable and unprofessional service for online transactions.
Helpful (0)
|Replies (0)BC
Bianca C
1 reviews | Active since Jan 2020
19 Jan 2026, 06:59
Paypal unfairly banned my account!!!
Woke up to an email saying my account's been permanently banned, submitted all required documents and was told I can't appeal. Not only is payal taking my money but I also hadn't received and complaints or chargebacks in the account. No refund requests just paypal proving to be an unreliable and unprofessional service for online transactions.
0
Replies (0)SN
Samantha N
1 reviews | Active since Jan 2020
2 Jan 2026, 12:23
PayPal - The Worst
I wish I could give no stars, but unfortunately that is not an option. I sold 3 phones on Facebook Marketplace and the buyer insisted on using PayPal. She received the phones on 21/12/2025 and I haven't received payment yet. Every day there is something else that holds up payment. Every email is just to inform me of a new fee that needs to be paid (that was not disclosed in the beginning). Today it is a technical error and I received R3000.00 in error. Now they want me to pay the R3000.00 back before they will release the payment. This is absurd and the worst service from a service provider I have ever encountered. Currently they are ignore email communication. I really wish to warn people NOT to use PayPal.
Helpful (0)
|Replies (0)SN
Samantha N
1 reviews | Active since Jan 2020
2 Jan 2026, 12:23
PayPal - The Worst
I wish I could give no stars, but unfortunately that is not an option. I sold 3 phones on Facebook Marketplace and the buyer insisted on using PayPal. She received the phones on 21/12/2025 and I haven't received payment yet. Every day there is something else that holds up payment. Every email is just to inform me of a new fee that needs to be paid (that was not disclosed in the beginning). Today it is a technical error and I received R3000.00 in error. Now they want me to pay the R3000.00 back before they will release the payment. This is absurd and the worst service from a service provider I have ever encountered. Currently they are ignore email communication. I really wish to warn people NOT to use PayPal.
0
Replies (0)KJ
Kim J
1 reviews | Active since Jan 2020
2 Jan 2026, 07:29
Extremely Frustrating – Locked Out with No Help
I am beyond frustrated with PayPal. My account has been locked, and I keep getting the message: “We found a match, something went wrong.” I have tried every possible option — chat, guest chat, automated menus, calls — and I still cannot reach a human agent. I cannot reset my password, and the automated system is completely useless. This is unacceptable. I need urgent access to my account, and PayPal needs to provide real support instead of hiding behind robots and failed systems. PayPal, this kind of service is extremely disappointing. Customers deserve real human help, especially when accounts are locked and funds are involved.
Helpful (0)
|Replies (0)KJ
Kim J
1 reviews | Active since Jan 2020
2 Jan 2026, 07:29
Extremely Frustrating – Locked Out with No Help
I am beyond frustrated with PayPal. My account has been locked, and I keep getting the message: “We found a match, something went wrong.” I have tried every possible option — chat, guest chat, automated menus, calls — and I still cannot reach a human agent. I cannot reset my password, and the automated system is completely useless. This is unacceptable. I need urgent access to my account, and PayPal needs to provide real support instead of hiding behind robots and failed systems. PayPal, this kind of service is extremely disappointing. Customers deserve real human help, especially when accounts are locked and funds are involved.
0
Replies (0)JC
Jean-Paul Coetzee
1 reviews | Active since Jan 2020
20 Dec 2025, 09:46
Bad bad service it looks like ***** to me !
Think twice before you use PayPal 8 days waiting for a payment and everything time there is a new story and then there is a different person that you need to explain the same story over and over again and then they promise to do there work and then its DAYS going past NO FEEDBACK OR SERVICE. So if I can give anyone advice watch out !!!
Helpful (0)
|Replies (0)JC
Jean-Paul Coetzee
1 reviews | Active since Jan 2020
20 Dec 2025, 09:46
Bad bad service it looks like ***** to me !
Think twice before you use PayPal 8 days waiting for a payment and everything time there is a new story and then there is a different person that you need to explain the same story over and over again and then they promise to do there work and then its DAYS going past NO FEEDBACK OR SERVICE. So if I can give anyone advice watch out !!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 19:35
Impossible to stop *****ulent activity on my PayPal account.
I have been getting billed on my PayPal by Uber BV despite my not having used Uber in several years. There is no easy way to get this resolved and trying to contact PayPal is a nightmare. I am now sitting and waiting for a security code that PayPal claim to have sent to my mobile but nothing has come through and without it, I cannot close my PayPal account. How do I get rid of this useless PayPal account?
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Nov 2025, 19:35
Impossible to stop *****ulent activity on my PayPal account.
I have been getting billed on my PayPal by Uber BV despite my not having used Uber in several years. There is no easy way to get this resolved and trying to contact PayPal is a nightmare. I am now sitting and waiting for a security code that PayPal claim to have sent to my mobile but nothing has come through and without it, I cannot close my PayPal account. How do I get rid of this useless PayPal account?
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Replies (0)