Joanna B

Not so great with beds afterall

I bought a mattress from Hugh Mathie in Kloof and had it delivered Thursday (25.02.2016). The mattress was so much softer than the bed we lay on in the store and has no side support and I was disturbed all night by every movement my husband makes. After the first night we complained and our complaint was referred back to the factory who got someone out to test the mattress yesterday, obviously nothing wrong. The cant and wont take the mattress back.<br> We are very unhappy with our purchase and keep getting told that it is our comfort problem. The sales lady keeps referring me to the factory that makes the beds and the factory refers me to the shop. <br> Is this not against the customer protection act? What about the 7day cooling off period.<br> Very disappointed and would like to warn all about to buy a new bed to stick to well established brands.