PH
Pelo H
Active since Nov 2014
3
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0
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Reviews
3 reviews54 months ago
UNPAID FUNERAL CLAIM
I am a funeral policy holder with B3 Funeral Services. The policy number is SODE01744. I family member passed away and I submitted a claim with B3 on the 27th October 2021. The burial has since past on the 30th October. To date B3 has not paid the claim and when I inquire they say they are not certain as to when the claim will be paid. The terms and conditions of the policy indicates that payment of a claim will be made within 48 hours after receiving all the required documents. I submitted all the required documents on Wednesday, 27th October but to date there is no money coming forth. I had to borrow money from other family members to pay for certain items for the funeral, now they want their money. B3 is not coming forth with the money but they are telling me a lot of stories and excuses. May you please assist me? Regards, Pelo Hlabangwane 083 506 1931 or 076 035 9208
0 replies
89 months ago
Unauthorized transaction on my account
I previously placed an order with Jouvence for 2 Jouvence creams which amounted to R68,00 and the other one was R67,00. My order number was 9BC1A470BC. The order was delivered and I was happy with what I had ordered and paid for with my debit card online. On the 12th December I received a call from Menlopark post office to collect a parcel. I could not make it to the post office and sent my husband to collect it on my behalf on 14 December 2018. To my surprise it was another set of creams that i did not order. Today a debit transaction of R999.99 and R998.00 was done on my account and I did not authorize this. I request that hello Peter assist me to recover my money back into my account as I have not authorized this transaction.
0 replies
133 months ago
Old Mutual Finance refusing to refund me
My complaint of 27 November 2014 bears reference:<br> <br> I received a letter dated 24 April 2015 from Old Mutual Finance informing that my loan instalments will be covered for a maximum of 12 repayments from where I will be responsible for the remaining instalments. I am also in possession of a statement indicating a payment of R17,526 made into my loan account on 24 April 2015. I truly appreciate this payment. I however inquired as to what happens to all the monies that I have paid after I was told that the claim was declined. On 13 May I had a telephone conversation with M Kandle Koopman who told me that I will be refunded all the monies and requested me to email my banking details which I did. On 15 May when I inquired about the progress, Ms Louana Dames alluded that the Legal Recovery Manager has declined approval for a refund and as such there will be no refund. I am unhappy about this because I feel that it is only fair to refund me and that there was a valid reason to pay the claim after it was initially declined. On 15 May I wrote to Old Mutual Complains to voice my concerns but to date I have not received any response. I humbly request that you assist me. <br> <br> Regards,<br> Pelo
76 replies
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