TC
Tsepo C
Active since Nov 2014
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Reservation cancelation/reinstatement
I made a booking at the Radisson Blu Hotel in Umhlanga on the 24th April at around 16h00. Upon my arrival to check in, it was found that I had selected the wrong date (15 May). Unfortunately they couldn't accommodate me as they were fully booked. The next day I cancelled my booking but it said their would be no refund. I then proceeded to see if there would be an option for a refund and one did appear- which I selected. Once the cancellation had been done, I was informed that my refund would be R26, from the R2668 that I had laid. I contacted the hotel to inform them of my situation. They responded stating they have a zero refund policy and there was nothing they could do. I further pleaded with them asking them to please reinstate my booking if a full refund wasn't possible. They responded saying, "I'm the one that cancelled the booking, so there is nothing they can do". They then informed me if I have any further queries, I must contact bookings.com directly. I contacted bookings.com and they said their hands were tied and it was in the hands of the Radisson Blu. I really understand the no cancelation policy for dates closer to the check-in date, but in my situation when the booking was in +/- 21 days time, in all my life I had never encountered such. My booking was made in error as I tried to Beek for the 24th April and somehow may was selected. Worst case scenario, if you don't want to refund me, then please reinstate my booking. R2668 is a lot of money and it would be really unfair to punish someone in such a cruel manner.
0 replies
57 months ago
Atrocious Customer Service
On Friday 10 September 2021, I called Wesbank to request a settlement letter because my vehicle had been written off and the Insurance company needed the settlement letter to process the write-off claim. When i got through, i was informed who was in charge of my account and that they are on leave and will only be back on the 15th September 2021. I was then transferred to another consultant that could assist me, but after holding for an hour i then decided to hang up. I then sent an email to another employee at Wesbank who i had had previous contact with and she said she would send an email to that department asking them to assist me. On Monday the 13th i called the lady again and she was shocked to hear that no one had called me or sent me the settlement letter. She then put me through to a consultant where i waited another 30 minutes before the phone just cut. I emailed her back complaining that i'd been waiting for 30 minutes without any assistance before the phone cut. What will it take to get assistance. I don't understand how if one person goes on leave every client of that person must suffer. This is the worst customer service i have ever experienced.
2 replies
98 months ago
Asset Fin Financial Solutions: Poor Services
Since the 8th of March, i have been requesting a settlement letter for my company, and till this day i have not received anything. Kim Taliep, who is a credit controller either does not respond to my emails or phone calls or she says she will contact the Business unit for them to get in touch with me, but nothing materializes. I find their service below poor and would not recommend anyone to use their services ever.
0 replies
Review Distribution
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2 Star
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1 Star
3 (100%)