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Patricia S
Active since Dec 2014
2
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2 reviews26 months ago
No service or support at all
I am very frustrated with MWEB. We have been with them for the past few years and never had any issues but when we moved house, I realise the bad things that other people were saying about MWEB are actually true and I agree with them now, THERE SERVICE IS BAD!!!!! They came and installed the fibre in our new property on the 23rd of February and installed the box inside the house. I queried when I will receive the rooter as the old rooter is outdated, I was told I should receive it within the next day or 2. Today is the 1st of March, and I am still waiting. When I try to contact anyone at MWEB no one answers the phone, BUT when I select the option as a new customer who wants to sign up for MWEB my call is answered within 2 minutes. I don’t know what else to do except reverse my debit order as I don’t have the service that I paid for until someone will phone for due to non-payment. Maybe by doing it this way someone will assist me!!
0 replies
45 months ago
Bad Service
From the first engagement with Brackenhurst Veterinary Hospital I had issues, not the vet the receptionists. My daughters doggie is staying with us until she will go over to England. Her doggie went for her Rabies shot and had to wait 1 month before the rabies test can be done (it was not specified in days, only said 1 month). I phoned the the vet and spoke to one of the receptionists on 2/6 to find out when I can bring her in for the rabies blood test, I also explained I was told 1 month and it is know 29 days and she said it is fine it will not be an issue. On my arrival on 3/6 I had to stand and wait until the receptionist completed her cell phone call (was definitely not work related), and then asked can if someone please assist me. The receptionist filled in a form and asked me to sign for the test to be done. When the Vet realized that it has only been 29 days and apologized she send me away with an explanation it must be 30 days or more not less. On 6/6 I dropped doggie off and picked her up the afternoon (no one asked me to verify and documentation). About six weeks later I followed up to find out if the certificate have arrive and it was there. Very happy I went to collect the certificate. Today my daughter informed me that the chip implant dates on the rabies certificate is wrong and they cannot make arrangements to fly her over to England. So I contact the vet and explained the dates was incorrect on the rabies certificate I was shocked of the response I received, I had to pay 250.00 for the certificate to be reissued! I was told it is my responsibility to double check that they have done their work correct! Seriously......... Firstly, the second time I took the doggie in I dropped her off as instructed and handed her over to the vet and picked her up the afternoon, I was not asked to confirm ANY information. When I collected the certificate I was handed over the certificate and was not asked to CONFIRM ANY INFORMATION. If I was told this I would have done it!!!! It is not about the R250, it is about the bad service and the incorrect information given to me or maybe not knowing how their processes work. From my first engagement it was bad, not a happy customer at all!!!!
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