NM
nompumelelo M
Active since Dec 2014
3
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Reviews
3 reviews32 months ago
Effective and straight to the point
Effective and straight to the point. Well done Nkulukeko.
60 replies
33 months ago
I'd like to thank Muzwandile Ngema for the great customer experience,great knowledge of product and services
I'd like to thank Muzwandile Ngema for the great customer experience,great knowledge of product and services. He made the process quick and easy to understand. 10/10 from me.
60 replies
83 months ago
Deposit being unlawfully held back - CYRENE RENTAL MANAGEMENT
My name is Hazel Madondo and below is my experience with my former rental agency (Cyrene Rental Management and Kuriake Trust) for unlawfully holding back my deposit. I was residing in Flat no.20 Honeyview Complex, Welgespruit, Rooderpoort, Honeydew, 1724 from the 1st of October 2018 and I paid a deposit of R4750 .00. R 3950 (Rental deposit), R300 (Key deposit) and R500 (water deposit). In March inspectors came and assessed the building and it was deemed occupationally unsafe hence other agencies sent written communication with their tenants to vacate the building in 30 days since there need to be renovations taking place 1st of May. I did not receive any notice or communication to vacate the premises from my agent (Cyrene Rental Management) and I sent them an email enquiring about this. To my surprise, my agent new nothing about the matter and advised that they’ll get back to me. There was a general meeting held and some tenants were invited to sit in to get a feel of what will be happening moving forward. On the 15th of April 2019, my agent emailed me the minutes for the meeting that was helf regardig the building being unsafe and the renivations that are underway and also stated that I can move out or choose to stay on the basis that the “Owner” will give me a 20% rental discount in MAY, JUNE r JULY 2019. I was give 15 days to look for a new place or choose to continue staying paying the discounted rent for the next 3 months for all the distruptions that I will endure and whilst the construction will be underway. It was impossible for me to look for another place to stay in 15 days, hence I decided to take the 20% discounted rent. I moved into this place (Flat 20 honeyview complex) on the 1st of October 2018 and the aggreement on my lease was that I will be using prepaid electricity. Ever since I moved in, I have been experiencing problems with my electricity meter box and couldn’t load electricity. I emailed my agent about this mater and was advised to call the electricity company and sort it out myself . The people from the electricity company came and advised me that the electricity box that I am using is old and they have commuicated with the owner about this but he/she has been sending them from pillar to post when they had to install the new one. They “bridged” electricity and stated that I will be “billed”. I took this matter to my agent and reminded them that this was not part of my contract and would like to know when will this be fixed as I want to manually handle my electricity and not comfortabe about the mere fact that the electricity was “bridged” as I am a law abiding citizen. They never got back to me. In May 2018 I payed a discounted rent. Towards the end of May I received my rental statement (for June) without the electricity bill. Then on the same day I received a second one, this time it had 2 months electricity bill included. I emailed my agent stating that I won’t be able to pay this sudden cost for electricity for two months at once. I proposed that I will pay one and a half monts electricity and would like to carry over the rest to the new month. There was a huge disagreement around that and the agent stated that I new that I had to pay for electricity one way or another – Granted! It is also unethical for them to succumb to something that was not part of the initial agreement (prepaid electricity), nonetherless, I did not state that I was not going to pay for this electricity at all. On the 31st of May, two days after I received the second rent statement, I received a 3rd rental statement, this time there was no 20 % rental discount, plus two months electricity bill. I emailed my agent asking about what happened to the 20 % rental discount that they had proposed for the next 3 months(May, June and July)? The agent said the owner told them to let me know that the 20% rental discount is no longer applicable since construction haven’t started and that they shouldn’t bother to recoup the full rent for the month of May, but as of the 1st of June 2019 (the following day) I should pay the full rental amount. I expressed my frustration around this and asked why wasn’t I given a notice for these new changes, but the agent stipulated that she also got an update from the owner on the very same day (31st May 2019). The agent went as far as “quoting an mail” not FORWARDING the original email from the “owner” about the discount no longer applicable and that I should pay the full amount the following day. I also expressed that this is an unexpected expense and it is fair for them to give the notice that the rent will be going back to normal so I can decide if I want to serve a 30 days notice, look for a new place or I decide to stay in limbo not knowing when constructions will start whilst paying the full rental amount. The agent (Sanet Swart) sarcastically told me that I will PAY the full amount, after I had repeatedly stressed that I won’t because I don’t have that kind of money on the 11th hour. I was epected to pay R5700 on the 1st of June 2019 (this confirmed on the 31st of May by the agent) from R4100 (excluding the discount). So technically I was given 1 day to come up with the full rental amount. Because I did not have that money, I decided to rent-a-store and put all my belongings there and vacate the flat with no other alternatives. At the moment I don’t have a place to stay and and sleep at the back seat of my car and relying on the gym premises to bath and go to work. On the 31st of May 2019, I sent the agency an email stating that I have moved out of the flat and offered for them to come and inspect the flat and also to receive the keys to the flat. I only got a response from them on Monday only asking about the location of the keys. After not having a shelter to stay and all the moving I asked to meet up with them on Wednesday (5th of June 2019) to hand them the keys and inspection of the flat. A lady by the name of Jamie- lee sent communication on the day (5th of June) that she can only come the following day the 6th to collect the keys and do inspection. I only saw this communication when I was at the premises that she will meet up with me the following day. Inspection was done and she promised to do the comparison of the current and the old faults list then send me communication. On Friday, Jamie-lee never got back to me. On Monday (10th of June), I sent an email and asked about my deposit and I was told that I wont be getting anything back because : 1. I did not serve a 30 days notice; 2. They received the keys on the 6th of June. Below are the points to keep into perspective of the reason why I did not serve the 30 days notice: 1. I only continued to occupied the flat because of the 20 % discounted rent and that a lady by the name of Nadine (Agent) was still to confirm if it is safe for me to continue occupying the flat throughout construction, however that lady never got back to me. 2. I was told on the last day (31st of May 2019) to pay the full amount the following day, I decided to move out because I was not going to be able to pay them as I did not have that money. 3. On the email that was received by me on the 15th of April, the agent (Sanet Swart) stated that she will confirm with a lady by the name of Nadine if the building will be safe during the construction, but was never given feedback regarding that, over and above me continuing to occupy the flat for the month of May. Thus, I could no longer spend another day in that building because I was not told about the safety measures of occupying the building throughout construction work. 4. On the 15th of April 2019 they gave me 15 days notice to move out by the end of April or take the 20% discounted rent. - I was not given the full 30 days required by the law to vacate the premises like other tenants in the same building or any other tenate residing in SA. - They gave me 15 days to decide if I stay or leave their premises, 15 days to accept the 20% discount so now why am I all of a sudden given 1 day notice that the discount is no longer applicable? - Why wasn’t I given notice that the discount will no longer be applicable the same way I was given notice that it will be applicable for the moth of May, June and July so that I can make a decisive decision of whether I continue paying the full rent or vacate? - Why should I send a notice period when the inspectors deemed the building as occupationally unsafe, Nadine never confirmed if it’s safe to occupy the building and don’t know when construction will commense? 5. Why should I serve a notice and continue to put my life at risk by occupying a building that is deemed occupationally unsafe and all other tenants were ordered by their agencies to move out within 30 days? 6. I am not responsible for construction work, thus it is not my problem that the renovations did not start as per schedule,thus making changes on the last day is not ethical. Please avoid doing business with this agency CYRENE RENTAL MANAGEMENT as they are not about the needs of the people but all about enriching themselves. I am in the process of taking them to task and making sure that I get my deposit back.
56 replies
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