Charlwyn S

BAD BAD SERVICE

Was there for my cousins birthday last night, for the majority of us it was our first encounter at Asoka WOW what an experience. I have been to so many lounges in cape town and Asoka is the worst!! My judgement is on the bases of customer service. The lady that does the reservation completely messed up as she never explained the terms and conditions for reserving the main seating lounge area (correspondence done via email). Long story short we had to pay an additional R450 for \open food"as stipulated on the invoice only because we bought a bottle at the bar costing us R1200. After spending R3000+- in total for the night. <br> <br> To conclude the service is pathetic they are efficient in delivering product but lack people skills"