Nadine L

Venter Trailer failed on customer safety and service.

We have been renting Venter Trailers almost now for the last 20 years from Venter Trailers Westgate. We rented a Venter Trailer from Venter for the past weekend as we went away. On Friday when we packed the trailer's wheels were flat and we had to stop at the garage first to pump the tyres. On our way back from our trip we had to stop in Brits to make sure that tyres of the trailer is still fully inflated. We were at the turn off at Kromdraai when our relatives (in the second car) informed us that the tyre of the venter was flat, we had to pull off at Kromdraai (next to the road) to check the tyres. The wheel of the venter was totally flat, we did not have any tools (did not receive any from Venter) to jack the venter to change the tyre. Our relatives had to drive to the petrol station to try and get a T-spanner to enable us to get the tyres off. After a long struggle we were able to get the wheel off, stuggelling to get the spare wheel off because it was fitted with lock we were able to get the spare tyre off. After almost an hour later we were able to get the spare wheel on the venter, but needless to say the spare wheel was also flat, so we had to go back to the petrol station to get it pumped. Not even 5min after the spare wheel was on, we heard that the wheel was flat again, we were able to get to the petrol station, getting there we picked up that all the valves on the tyres were broken and the spare wheel had 3 wholes in the tyre. When we returned the trailer to Venter Westgate this morning, we informed the lady that is working there that the trailer gave us problems, the spare was flat, and the valves on the other tyres were al broken. She became rude with us and told us the we sign a form stating that we take full responsibility of the trailer when leaving the store (which is all good, but very impossible if you have no spares or tools to help yourself) and when we asked her to provide us with the number of the Owner from that store she refused to give us the number, advising us that he was on a hunting trip. I think this is very unprofessional because you rent it to the consumers and they don't take any responsibility when something goes wrong. Our whole family's life were in danger because we had to pull of on side of the road, with a 1 year old baby, 3 ladies (1 which is pregnant) and 2 males. All that Venter did was to say "oh sorry". We are still waiting for the Owner to phone us back. 6 Months ago we also rented a Venter, we were in the Freestate and on our way back the axel of the Venter Broke and also no tools to fix the trailer and nobody to contact for emergency. Venter just pull up there shoulders.