Active since Jan 2015
Total **** artists. My wife engaged with them for kitchen counter stools and paid a large deposit (without my knowledge). 10 days became 2 months and now they no longer answer the phone, WhatsApps or email. I'm opening a case with the police. AVOID
Max and Kirsty were FANTASTIC!! Honest, reliable and overall amazing people to deal with. Having travelled a long way for a weekend away our car started overheating. They saw to us immediately, ran full diagnostics and walked us through what appeared to be the problem, fixed it (small tweak on the radiator cap) and off we were again. I would consider driving the 5 hours from home to them every time the car needed seeing to just so the wonderful team here could do the work and we would be confident we were dealing with honest, knowledgeable, amazing people. Thank you so very much Max and Kirsty - you are wonderful people!
I ordered ad paid for 2 items on 31 May 2020. 3 weeks later I received notification that the order was delivered.....I have absolutely no idea to whom though because it certainly was not to me. Unable to speak to anyone on the phone, I have had to try resolve through email but every single time the response has been "the courier company confirmed deliver". Yes they delivered but not to me. I have had no less than 15 email exchanges, spoken to the courier company and the company they sub contracted to and still no sign of the order! Takealot's response is simply "it was delivered". Absolutely SHOCKING customer service and having been a regular customer of theirs in the past I absolutely will not EVER shop with them again. ZERO will to resolve the issue - their stance is,"well, the courier company say they delivered so it's not our problem". Takealot you are an absolute disgrace. Even attempts to get a refund have been met with the response that "the order was delivered".
I engaged with Profectro for custom garage doors as they were a small local company and I do my best to support local industry. I eventually got the doors 5 months late but the workmanship is atrocious and they are all buckled, hinges sagging and trimmings falling off. I made the additional error of giving them a personal loan to try and keep their company afloat. We did sign a contract for the loan and agreed deadline for repayment...yet not one cent has been repaid and they upped and left the area overnight.
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