SK
sam K
Active since Jan 2015
48
Reviews
0
Industries
Reviews
48 reviews57 months ago
FNB processes are ****
I downgraded my private wealth account due to bad service and been now thrown to the pits. Please can someone fix the credit card issue that prevents me from transacting asap. I have been declined fees charges for the last few days because I cannot update payment details to the new credit card. Spent 2 hours at branch this morning and still no help.
1 reply
59 months ago
Bad service
Hi discovery, My the****** has submitted PMB applications twice and on both received negative feedback. I do not have the time to do the run around with your call center teams so can someone who knows what is happening call me urgently.
1 reply
60 months ago
Discovery is really getting creap
My psychologist submitted my application for PMBs over 3 weeks ago and Discovery has been giving us the admin run around while I keep incurring costs as my medical savings are depleted. Can you guys make a decision and finalize this issue asp.
2 replies
60 months ago
Private wealth banking is a scam to keep you paying more.
This private wealth business banking nonsense is a sham. If you charge me for a specific type of service then please deliver. How can a small overdraft of 5K take over 5 days to finalize? Along with it comes a team of people who either dont want to help or they just dont care.
1 reply
63 months ago
Xenophobic Bank
Pursuant to complaining last week and getting an approval, I got one and was excited for a day only to go through the following post approval. - Contract not signed yet after 3 days of waiting. I have been asked to submit all sorts of documents which according to me should have been requested prior to approval - Massive confusion about what happening with different Wesbank agents giving me different sets of information. - A sense of something wrong yet no clear direction of what the issue is so that it can be rectified. - Just plain bad service that even when my banker and her manager have gotten involved, there still no joy - Inefficient and plainly annoying customer care team on social media who are only empowered to give standard answers. - Useless organization all around. I am really tired of this nonsense and now that I have gotten to understand how the processes work in the back ground for foreign nationals, I have to say that Wesbank is xenophobic. This has nothing to do with the actual agents who have been trying to figure out what the actual issue is, the system is designed to be xenophobic.
2 replies
63 months ago
Gems behind the corporate
Those 5 stars are really bot for the organization but for one Mbali Sambo from FNB and Thembi from Wesbank. The 2, in my recent interaction have exemplified what true service is. They were both direct, calm and understanding of the situation without providing excuses. They made promises and met them and for the first time, it felt like there was a human behind the " how can we help you? " To top if off, I could tell that they were not really going out of their way with me because I had complained.they were just doing what is natural them.
1 reply
63 months ago
Rubbish financing application process
Why is it always such a hassle to finalize a finance application for existing customers.? Not considering i have been a customer for over 8 years, bank with FNB so pretty much you have all my information and yet I have to go through this kak every 4 years. Notwithstanding the fact that I pay stupid high interest rates just because I dont have an ID number.. I completed an application, referred to stupid dealers who cant complete simple application processes, emailed the documents to my banker to atleast try to get things moving, email same documents to finance@wesbank too directly....call to follow up..then after all that: We are sorry sir, you application has not yet been assigned......WHAT?
3 replies
64 months ago
****ty Vodacom * Samsung Promotions
Upgraded one of my lines with Vodacom last week to get the s21 ultra mostly because i was told by vodacom 4U clearwater that I would get galaxy buds as the promotion running had been extended for a week. A different online agent had also confirmed this when i had tried to upgrade only but it made sense to get the phone in store. How lucky was i - so i thought. Fast forward - i have been dealing with Samsung to check why i have not received any comms from them indicating when i would receive my buds only to realize that Vodacom misrepresented the promotion. The top of the range phone in the series was the only one not included in the extension.. Yes this is ****ty marketing from Samsung and I have complained about this separately but Vodacom incorrectly made me buy a phone linked to a reward. I am terribly ****ed at the moment and have the following options: 1 - I return the phone and cancel the contract as the information given to me was wrong. 2. Vodacom give my galaxy buds pro and we call it square. 3. Vodacom deals with Samsung directly and get me my buds. Either way, I am appalled that 2 whole mega corporations can be so operationally clueless.
2 replies
64 months ago
Samsung promotions are a sham
Here is the interaction summary since my last complaint with probably, the most dodgy company i have dealt with this year. Sat - 13th Tiffany from Samsung - Sam, it normally takes a week for use to do verifications Sam - Well crazy inefficient process but okay, as long as i get my buds. Monday 15th Tiffany - Sam, got the verification from from our team but you dont qualify because you bought the phone on the 9th and promotion ended on the 7th Sam - no ways, i have proof for vodacom that the promotion period was extended Tiffany - Thats not possible. Sam - then i must be crazy Tiffany - Actually no, you dont qualify because you bought the ultra and the promotion was extended for only the S21 and 21plus only. (weird because the s21 ultra is the top of the range in the series) Sam - so which is which because you have told me 2 different stories. Ends with me telling Tiffany not to call me again because her service is REALLY REALLY appalling. politeness when not addressing the issue is rude. You cant tell me you understand where i am coming from when you do not. Anyway, between Samsung and Vodacome, really ****ty service but I will get my buds one way or the other.
1 reply
64 months ago
Samsung Rewards Process with Vodacom is a Sham!!!
Not surprised another user has also commented on your pathetic service - hidden under a dubious promotion that says buy our phones and we will give you some nice Galaxy pro buds. I should not have to wait gazillion days to get the reward that you so conveniently advertised with your phones. How about package the dam reward with the phone so that the customer can walk out with it after purchasing the phone?? Did none of you smart people not think of that? Why, for covid's sake have a redemption that takes however many days, with a ****ty process to back it and a call center with no clue about what's coming or what's going. Anyway, I bought the beautiful galaxy 21s ultra for my mother from Voda, because i know mum does not care about galaxy buds pro but I do. Why i don't have them 5 days later and no one cate tell me where they are is my issue. Could someone with answers call me. Thanks.
3 replies
Review Distribution
5 Star
4 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (25%)
1 Star
32 (66.66666666666667%)