Liesl W

Spa refused to honour voucher

<p>My friend was given a gift voucher for Stillness Manor Spa in Tokai. She then booked an appointment on this voucher, and went to redeem it. On arrival she was told that the company was "the voucher was issued under previous management, and since it was now under new management they would not honour  the voucher". </p> <p>What are our legal rights in this situation? We have experienced this before, being told that the company "is now under new management", when we have payed a large sum of money for this particular voucher. </p> <p> </p>