Mary L

Failure to repair or refund

I bought a vibrating roller from R21 truck and machinery in Dec 2014 . I started the roller and screws started to become loose, fan belt snapped and severed the live wire that comes from the battery and hydraulic started leaking. I then called the seller of the roller to have the roller to have a look at the product. That roller cost me R80 000 by the way. The roller was then taken to R21 and a few days later one of the sales rep called me today I had to pay R15 000 for repairs and aI said no ways,this roller never served the purpose for which it was designed and I am not going to a single cent as the machine is new.I was told by the machnic that the product was damaged by the consumer and that he reduce the cost repairs toR5033,52 and still said no payment from me. The manager came to me with a list of damages and said it is a consumer problem .He also said that the roller I bought is a cheap one good rollers go up to R200 000 so if I want we can meet in court. He was arrogant and bragging about his qualified staff who will educate us