MD
Maria A
Active since Feb 2015
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Good response most o...
Good response most of the time and helpful with anything you ask
53 replies
107 months ago
EXTREME BAD CUSTOMER SERVICE
<p>i have had an account with Vodacom for years with various contracts on it. during the course of June two of my numbers were suspended. when i called the centre i was told to speak to accounts as they had blocked the numbers. i called accounts yesterday and no one can explain why the numbers were puto on hold. my statements are normally received during the course of a month and payment is debited off my account on the 1st of each month. i have proof of both vodacom statements and my bank statements to prove such. i was told that they will unblock the number but it will take up to 48 hours to activate. nice now i pay the price for something i had nothing to do with in the first place. i also requested a credit for the time that i had no service on these two numbers as i was paying for a service i did not receive. i was put through to several people whilst getting more and more irate with the extremely bad way the entire query was handled. eventually some one comes back on the line telling me that they are now closed. after being on the line for a total time of 34 mins and 6 seconds this is the result. i have never understood when people have complained to me about vodacom in the past but hey i now understand it perfectly. i would like to know who i can contact at a respectable level that knows how to treat a customer or what customer service is about. </p>
112 replies
120 months ago
BAD SERVICE
<p>This is the third time we have been to this branch and been told that they are too busy to assist us and not in a polite manner. the attitude of the person behind the counter is totally appaling.</p> <p>thank you minuteman kensington for the bad service - it has made me realise that there are many printing companies out there that actually service us with a smile irrespective of how busy they are</p>
0 replies
136 months ago
NO RESPONSE TO STUDENT LOAN UPDATE
Application for a student loan made in December 2014 has to date not been finalized. initially started with the incorrect amount on the contract which has after numerous phone calls been rectified. sadly this was rectified by The Glen branch Assistant Manager. During the last week at least two to three calls were made daily to the student loan division. A very helpful lady by the name of Sabira has done her utmost to assist me unfortunately it always comes down to Ingrid will have to call you back. needless to say that call never comes and should you phone in and ask to speak to Ingrid she is never available no matter what time of the day it is. this is the second student loan we have applied for. last year a lady by the name of Palesa Radebe handled our loan and everything went smoothly from the get go. Why are staff of this caliber not still handling your customers? I did not go to an opposition bank as my last loan was handled professionally by Palesa and I thought I was in good hands. Did I make the wrong move? It is now the 2nd of February and I have just put down the phone from the student loan centre with the unfortunate response \ Ingrid will call you later"<br> """
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)