SB
Shawn B
Active since Feb 2015
2
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Reviews
2 reviews136 months ago
Goods faulty and not being replaced or credited
We purchased 4 X DELL Inspiron 7347's from Drive Control Corporation on 13 January 2015. After returning the laptop to DCC on 26th due to it being faulty we were told to speak directly with DELL. We have had terrible service from DELL and they refuse to replace the laptop even after their technician indicated he did not understand why the laptop was not working and suggested they credit us. <br> <br> I have reported this bad Service to DCC and have had very little joy. <br> <br> Would these companies be happy if they were loosing revenue due to faulty products being sold to them or bad service delivery? <br> <br> The laptop was sold to me on the 13th Jan and we have spent over a week trying to resolve this problem.<br> <br> I'm looking for answers and to get the problem resolved.
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136 months ago
Faulty Product not being replaced
Our company purchased 4 X DELL Inspiron 7347 Notepad for business use from DELL supplier called DCC on 13th Jan 2015. On 26th Jan, 1 of the notepads failed to see the Hard Drive. <br> <br> After consulting the supplier on the 26th, I was advised to contact DELL direct. I immediately contacted DELL and was terribly disappointed in the service. After a 45 minute call at my own expense I was advised that we had option of returning for credit which would take around 7 days or they would send a technician the next day. We opted to get a technician.<br> <br> On 28th I called DELL due to no response and received terrible service once again. I demanded a credit. Many phone calls between my office and DELL took place after that with no joy. <br> <br> On 2nd February, without notice a technician arrived to repair the notebook. He advised that the notebook was not responding. He advised to request a replacement. <br> <br> The afternoon of the 2nd I received a call from DELL asking if the service was good, when I complained the operator responded in the words \LET'S NOT GO THERE"<br> <br> I have never received such bad service and failure to replace faulty goods. Looking for assistance urgently."""
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