AM
Asjad M
Active since Feb 2015
9
Reviews
0
Industries
Reviews
9 reviews20 months ago
Cell C Fiber *********** Service for simple move order on package
I signed CelL C fibre to home package back when Fibre became available in our area, Emmarentia. Now many years later, I am moving out of Emmarentia to Blairgowrie and called Cell C to move my Fiber as well. which was the 22/08/2024. The call centre agent said it takes 5 days to resolve and helped me submit my request via their online customer portal. I called on the 28/08/2024, to get an update on the status of my move order. Told that the numbers Cell C have on file does not work. They had captured my cell phone number incorrectly. After giving the support agent my correct number, she assured that the Cell C move order technician would contact me soon to finalise. I call again on the 29/08/2023 and was again assured that a tech would call me. I also stressed to the agent that the issue is urgent because I moving Residence to Blairgowrie on the 01/09/2024 and need the internet for work. On the 31/08/2024, I followed up again and was told my account needs to be vetted and the Vetting Department only works on Monday to Friday. On the 02/09/2023, I called again and the call centre agent told she was escalating the matter. I called again on the 02/09/2024, and was told that the manager was notified of my issue 16 hours ago and my account is still pending vetting. I did not receive any call today as well, so my move order has been with a manager for almost 40 hours and no call from Cell C. In fact I have not received a single call from Cell C since I started this move order on the 22/08/2024. Its good to know that Cell C Fibre really cares about their paying customers well and will try to retain as many as possible. Having lost me now to another service provider, no one from Cell C will call.
53 replies
21 months ago
Shortage of of Ice Cream
Wanted to treat my 8 year old daughter with Lindt ice cream on the weekend of the 27 July 2024 and was told they were out of stock. Very disappointing as I went to both Sandton City and Cresta and both stores were out of stock. According to the Cresta store they were expecting stock in a months time and Sandton store said they were expecting stock in September only. Why so long to get more stock??? Don't think I will ever go back as there are better and cheaper options for ice cream available
0 replies
46 months ago
FNB failure to assist in retrieval of funds from Suspense Account
My pervious complaint regarding the closure of my six year old daughter's FNB account with out my knowledge or consent has not been resolved. FNB was quick to respond to my first Hello Peter review and requested I submit forms and the money taking from her account and placed in the FNB controlled suspense account would be transferred into my FNB account. I submitted everything and also requested that they let me know when it will resolved but haven't heard from FNB. It is now 2 weeks and still no response. FNB has effectively has stolen my daughter's money and I will be lodging a compliant with the banking Ombudsman.
134 replies
46 months ago
Appropriation of funds by FNB
My wife penned an account for our daughter when she was born 6 years ago. The account was linked to my wife's current account and we put some money as savings into the account. Earlierbthis year we checked the account to get a balance and found out that the account was closed by FNB themselves due to non-activity on the account. Furthermore FNB cannot confirm which bank account the current balance was transferred to. We tried phoning the call centre but no-one could help and they insisted we go into a branch to resolve the issue. We went to the Cresta branch for help and after explaining the situation again, the teller made us fill in forms and promised the money would be in my wife's current account at the an d of May. Its now 21 June and may wife has not received the money yet and no help from FNB. Why would FNB close an active bank account with a positive bank balance? Secondly why was the money not transferred to my wife's current account which is the nominated bank account?
134 replies
47 months ago
Bad service regarding installation of new fiber line
Very bad service. Placed order for now fiber line on 23 May 2022. Spoke to an Agent named Cheslin regarding CPE box installarltion on the 25 May 2022. He was supposed to get back to me to confirm installation date. To date no word from Webafrica and call centre number just directs you to whatsapp auto service. Can't speak to an agent and not replies are not helpful.
0 replies
52 months ago
Poor service and incompetent staff
Terrible Experience with this online store. Purchased my sneakers on the 05/01/2022, and got a waybill on the 06/01/2022 from the courier company. Tried to track my order on the courier website but no info available on the parcel. After waiting 5 working days and still not receiving my order I called the contact number on the website. Lady who answered took my order number and promised to enquire with the couriers as to where my parcel is. Never once updated me on my order. Called the store again on the 17/01/2022, this time a gentleman answered and asked me to whatsapp my order number which I did. Received a parcel on the 18/01/2022, but it was the wrong sneaker and not what I ordered. Phoned the store again to say that I received the wrong order and its not what I paid for. Lady told me to call on whats app which i did but my call kept getting declined. Phoned on normal cellphone number and lady answered saying she declined my call cos she is busy. Why then ask to me to call on whatsapp? Got irritated and had bit of rant saying they should call me when they ready to resolve the isssue. Issue not resolved and my calls are still been unanswered and no response from them.
0 replies
79 months ago
Failure to deliver Unabridged Birth Certificate - Department of Home Affairs
My wife and I both applied for our unabridged birth certificates at the Randburg branch of the DHA on the 24/05/2019. I received my certificate within the prescribed 12 weeks but my wife has not. The lady at the Randburg department gave her the number of the Pretoria office and said that we should contact Pretoria directly as they can't assist. My wife has phoned the Pretoria every week since August and keeps getting the same response. the response being that they can't find her documents and are still checking. We urgently need this certificate and the issue has now become time sensitive. Is there anyone who can assist us in obtaining her unabridged birth certificate?
0 replies
131 months ago
ADSL Line is down and no help getting it working
My ADSL line went down on the 02/07/2015. i contact Afrihost, who manage the line for me, on the 03/07/2015 to report the issue. The call centre agent confirmed that the issue is with Telkom and submitted a fault report. i was informed that a technician will be out either on Friday or Saturday to fix the problem. On Wednesday, 08/07/2015, i contacted Afrihost as my line was still down and no technician came out to fix the problem. The call centre agent said they will escalate the issue and get back to me. No response from Afrihost so I called again on Friday the 10/07/2015. the call centre agent said he re-submitted my fault to Telkom and it has been escalated. On Monday, 13/07/2015, my ADSL line was still down and no word from Telkom or Afrihost so I submitted an email through their ClientZone. i received a response saying that the issue has been escalated again but to date my line is still down. i have not had Internet for the past 13 days yet i am paying for it. What is the point in having Afrihost manage the line if they can't get Telkom to come out to fix the issue? Will definately look for new ISP as i see no advantage in having Afrihost manage my line.
75 replies
136 months ago
Accounts frozen with no notification
My current account and credit card has been frozen by Standard Bank due to it not being FICA compliant. I have had this account for 14 years and did the FICA Compliance back when the law was first introduced. I did not receive any notification from Standard Bank saying that I needed to come in to FICA my account. The call center agents confirmed that as per their system the notification was not sent out to me. What is more frustrating is that this happened the day before payday and when I have debit orders going off my account. Took me a half an hour phone call to confirm that my account has been frozen due to FICA non-compliance. Extremely disappointed with Standard Bank and have decided to change banks because of this.
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)