MH
Muhammed H
Active since Feb 2015
2
Reviews
0
Industries
Reviews
2 reviews136 months ago
Unsatisfactory Attitude / Bad Customer Service
Just to bring you to light on my situation and Terrible/Unhelpful service I've received at your Edgar's Sandton store!<br> <br> On 28 December 2014 I purchased a Lucky Brand T-Shirt for R649.00 at the Edgar's Pavillion Store in Durban while on holiday.<br> <br> I wore the T-Shirt twice without washing it and eventually washed it when I returned home on the 02 January 2014. After washing the it I noticed the there were two holes that appeared where the label is sewn on and one hole in the front of the t-shirt towards the bottom.<br> <br> I took the T-Shirt back to Edgar's the very next weekend on the evening of the 09 January 2015 and was told that without my proof of purchase, they would not be able to assist me in exchanging the t-shirt for a new one! I was able to assist with a Date and Time more or less but still no help was given.<br> <br> I think that this is really poor customer service after the great support that I have given Edgar's. I never expected an \expensive"T-Shirt to last me two days! <br> <br> I am very disappointed in Edgar's and will never purchase another item EVER AGAIN"""
53 replies
136 months ago
Lucky Brand South Africa
Just to bring you to light on my situation and Terrible/Unhelpful service I've received at your East Gate Stand Alone and Edgar's Sandton stores!<br> <br> On 28 December 2014 I purchased a Lucky Brand T-Shirt for R649.00 at the Edgar's Pavillion Store in Durban while on holiday<br> <br> I wore the T-Shirt twice without washing it and eventually ended up washing it when I returned home on the 02 January 2014. After washing the T-Shirt I noticed the there were two holes that appeared where the label is sewn on and one hole in the front of the t-shirt towards the bottom.<br> <br> I took the T-Shirt back to Edgar's the very next weekend on the evening of the 09 January 2015 and was told that without my proof of purchase, they would not be able to assist me in exchanging the t-shirt for a new one! I was able to assist with a Date and Time more or less but still no help was given. I then went to the stand alone Lucky Brand store in Eastgate this past Friday night and they too were unable to assist in exchanging the t-shirt! <br> <br> I think this is poor service all round and I will not be purchasing Lucky Brand ever again!
0 replies
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2 Star
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1 Star
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