JS
Judith S
Active since Mar 2015
3
Reviews
0
Industries
Reviews
3 reviews92 months ago
Poor Customer Care
Poor excuse for customer service! I am an avid coffee drinker and lover of most things coffee. I am a regular at many of the coffee shops in the valley. I understand that sometimes a barista does not pull a perfect shot of coffee - fair enough. As a paying customer and regular, should I not point out when this has occurred? Not at Kalkbay Lekker! If something has upset a customer of mine, I would like to know about it to improve my service and/or product and gain customer loyalty. I approached the manager and explained that I had purchased my usual latte on the way to work so couldn’t immediately return, but came straight from the office with the undrinkable remains of my sadly abandoned breakfast (3 hrs later). He was not in the least interested in my disappointment. It had not been returned immediately so who is to know what is in the cup? Fair enough. However, how often do your regular customers return a 3/4 cup of cold coffee?? He wouldn’t accept that there could be anything wrong with their coffee, which had left a disgusting dusty, dirty aftertaste. He refused to taste it, refused to offer a replacement drink, or even discounted replacement. But it was the attitude that I found most repulsive. To be viewed as though you do not have the right, the worth to speak up when a product is below par. I work hard for my coffee! I could make my own at home, but I choose to spend regularly/ DAILY (much to my husband’s alarm) on supporting local coffee shops in the valley. I enjoy the social aspect of seeing the same faces, a friendly chat here and there. I enjoy the ease at having a deliciously fresh cuppa java in my hands within minutes and I am on my way again - off to start my day. I am shocked that the cost of a replacement coffee was more valued than the loyalty of a regular customer, and my friends, and my family, and our breakfasts and our lunches... At the end of the day, it is little guy who contributes to your success... or NOT! I am not eager to ever head back...and have already started discouraging others to return. We have options - we are really spoiled for choice in the valley! You dear manager are not! Lose your customers - especially your regulars... and then?
0 replies
103 months ago
WHAT A HINDRANCE! IS IT CAUSE FOR A CASE OF ABUSE?
Despite my NUMEROUS assurances that I have never heard of a Mr Dheepak Imraj, the Standard Bank Loans department continue to call me on a regular basis at any time of the day. This morning's call at 7:10AM, during our pre school chaos, was the last straw!! I have requested that my mobile number be removed from their system as it is clearly incorrect - I have been assured that this would happen. I have requested to speak to the team leader, stated my case and been ignored. I have requested a call with the manager, again, been ignored. I have requested that reference is made to the supposed data base of recorded calls to confirm my NUMEROUS requests to update and correct their information to exclude my mobile number, to no avail. I am desperate! This has been ongoing for YEARS! No exaggeration! YEARS! I am at the point where I want to take them to small claims court or lay a personal injuries claim for hindrance and abuse. Please advise!! I can not believe that an international institution can continue to make this ANNOYING error. THIS MUST END! Would anyone have any advice for me please?!
61 replies
135 months ago
GREAT DISAPPOINTMENT
We contracted ADT to install upgrades to the security system already installed in the residential property we just purchased. From the start there have been mistakes and misrepresentations. The initial quote upon which we based our decision to contract ADT turned out to be inadequate for our specified requirements. The installation process was delayed twice before finally being completed due to miscommunication and planning. Despite my daily phone calls to reach a manager to get this problem resolved, I have yet to actually speak to one as the line to the manager is ALWAYS busy when I call!!!!! This has been ongoing for a month and in the meantime I have no working alarm system. If, God forbid, our perimeter is breached whilst we have no alarm in place, thus preventing me from accessing a speedy response and support team, allowing something unmentionable to happen to my children, be sure that I will hold ADT responsible!!!
77 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)