Thaka N

No Customer Service regarding incorrect billing, charged for cancelled 1:1 private sessions

I am very disappointed with Fight Club, I would discourage anyone wanting to take a long term contract. I have picked up a few times where i have been charged for additional 1:1 personal training where i had sessions cancelled at least 24 hours before the next day. It started as just one day, then two and now talks of 6/4 days. I am looking forward to end my contract and move on. The trainers are excellet but the admin (no direct access, no customer service) and the gym facility (old equipment and ****roaches) are terrible, leaves a lot to be desired. I am still wating for my query to answered, which days i am being charged for, so that i share the days cancelled on the App. Whoever sits behind the Support email address cannot explain and provide this as requested. Nick is not picking up calls, ended up blocking me after just 1 polite text asking for assistance.