Perren S

Hoffmann where the customer comes last

I bought a pressure cleaning machine around 3 weeks ago from Hoffmann in Johannesburg, the sales man Oliver was friendly and helpful up until the day I paid for the unit, I couldn't fetch the unit from Hoffmann themselves and asked kindly if they would deliver it to my place of residence to which they agreed, I stated that I wouldn't be at home so they will need to bring someone with them to help offload, but as they hadn't listened to me, a driver arrived, alone, and told my sister to help him offload a 133KG unit, thankfully she could help him but she was disgusted at their service. I also asked if I could have some sort of training on the unit at my place of residence which they also agreed to and they would send a technician, this has been an on going battle for the past two weeks to have someone just show me how to operate this expensive unit, but it seems that once Hoffmann have your money they could care less about their customers.<br> <br> I wouldn't ever recommend them nor will I ever do business with them again.