Mike O

Active since Mar 2015

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2 reviews

134 months ago

Ageism at Capitec Bank

I went to Cape Town branch of Capitec, wanting to open a Global One account. I had my proof of address and bar-coded green ID Book. The receptionist confirmed that these documents were in order. But, when I got to the banking assistant, she took one look at my ID Book and said I was too old. I'm only 57. I asked to speak to a manager. She arrived (I presume a supervisor)

76 replies

Glassmen

135 months ago

Really bad service

Dear Messrs Fowles, Fullard, Drew and Horne, I might not be your largest client, but I have been loyal for a long time. Your service has seriously declined over the years. It is now horrible. Rest assured, I will no longer use your services nor recommend them. After 3 months, I eventually got a quote, which I accepted, deposit paid on 26 January - with a 20 day waiting period. No acknowledgement by 6 February, so I phoned. Yes, they'd received by payment and the order had been placed. By 2 March I'd heard nothing, so I phoned. A feeble excuse - the order was late due to power failures. They will get back to me by Friday 6 March By Friday 13 March, I'd heard nothing so I phoned. A feeble excuse: they tried to phone me but MTN was down - I'm not an MTN subscriber. Eventually I received an email asking if they can install on Thursday 19 March. Yes, I replied, what time? - heard nothing. emailed again: what time - nothing. Emailed again: what time: 9h00 to 9h30. At last, only 28 days late. But then, they had ordered the wrong fittings. And the measurements were wrong - it didn't fit - It all has to go back and we start again. No more!

0 replies

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