DD
Debi D
Active since Mar 2015
3
Reviews
0
Industries
Reviews
3 reviews99 months ago
Spam phone calls
Phoning on a private number and giving a voice recorded sale pitch! Not appreciated. Stop it!
0 replies
106 months ago
Unsolicited marketing calls
<p>How do I get iSmart to stop phoning me on a daily basis and playing a marketing recording! Seriously - how does this form of marketing ever work? To email them they want all my contact details including my ID number. Ridiculous! Please stop this extremely annoying and unsolicited marketing practice.</p>
270 replies
135 months ago
Penalty for late joining
In January I rejoined Discovery who imposed a 5% late joining fee. I submitted a declaration of previous membership on the 13 January - no response. I emailed them on the 3 and 13 February querying why I was still paying the penalty. No response. I phoned the call centre twice spoke to Selwyn (3726453989) who said I should have a response in 24hrs - no response. Phoned again spoke to Iwazi (3753420512) said I should have a response in 2 days - that was over 2 weeks ago - no response. I have emailed 3 complaints on their website where they promise a response in 24hrs- recd 1 missed call from Trish who said she would call me back - no call back to date but an email saying they could not contact me. What about an email saying they will sort out the problem -no. I have belonged to a Medical Aid my entire working life since 1985 including 9 years previously with Discovery. I am shocked at the complete lack of customer service I have received from Discovery. In total I have communicated with them 8 times and no one has attempted to resolve this issue yet they happily continue to deduct my monthly premiums. So now I have to resort to hellopeter - maybe Discovery will respond now?
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)