Digicall
Verified Business
AI Review Summary
Based on recent customer reviews, Digicall presents a sharply divided customer experience. Positive reviews frequently praise individual consultants by name for friendly, fast, and professional service, particularly in claims handling and insurance queries through partners like King Price and Naked Insurance. However, negative reviews reveal serious concerns around assessor incompetence, misleading reports, lack of communication, unresolved claims dragging on for weeks or months, unanswered emails and calls, and poor treatment of service providers. Debt collection practices and documentation requests also draw significant frustration from customers.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
12h 40mReply Time
-20 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10 hours 1 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
12h 40m
NPS Score
-20
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10 hours 1 min
Review Distribution
3.4|30 Reviews
May '25 - Apr '26
5(60.7%)
4(3.6%)
3(0%)
2(3.6%)
1(32.1%)
5(60.7%)
4(3.6%)
3(0%)
2(3.6%)
1(32.1%)
Frequently Asked Questions About Digicall
Based on recent customer reviews, Digicall presents a sharply divided customer experience. Positive reviews frequently praise individual consultants by name for friendly, fast, and professional service, particularly in claims handling and insurance queries through partners like King Price and Naked Insurance. However, negative reviews reveal serious concerns around assessor incompetence, misleading reports, lack of communication, unresolved claims dragging on for weeks or months, unanswered emails and calls, and poor treatment of service providers. Debt collection practices and documentation requests also draw significant frustration from customers.
Digicall has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 1 min. Hellopeter has tracked Digicall across 960 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSH
SM
Sinethemba M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:15
I received the best ...
I received the best service ever from Kingprice insurance, Kwanele Mdunge is the best, they follow up with you until everything is done.
Helpful (0)
|Replies (0)SM
Sinethemba M
1 reviews | Active since Jan 2020
11 Mar 2026, 17:15
I received the best ...
I received the best service ever from Kingprice insurance, Kwanele Mdunge is the best, they follow up with you until everything is done.
0
Replies (0)BM
TD
Thokozile D
1 reviews | Active since Jan 2020
21 Feb 2026, 18:02
It was great my quer...
It was great my query was attended quickly and there was a follow up done to see if I was assisted .
Helpful (0)
|Replies (0)TD
Thokozile D
1 reviews | Active since Jan 2020
21 Feb 2026, 18:02
It was great my quer...
It was great my query was attended quickly and there was a follow up done to see if I was assisted .
0
Replies (0)S
Samukelisiwe
1 reviews | Active since Jan 2020
20 Feb 2026, 15:01
King price insurance...
King price insurance they act fast when you need them and also thank you to Sello Mnguni who was assisting me very quickly.
Helpful (0)
|Replies (0)S
Samukelisiwe
1 reviews | Active since Jan 2020
20 Feb 2026, 15:01
King price insurance...
King price insurance they act fast when you need them and also thank you to Sello Mnguni who was assisting me very quickly.
0
Replies (0)CR
CANDY23 Rapetsoa
1 reviews | Active since Jan 2020
16 Feb 2026, 13:23
I would like to writ...
I would like to write a review about King Price Insurance
Helpful (0)
|Replies (0)CR
CANDY23 Rapetsoa
1 reviews | Active since Jan 2020
16 Feb 2026, 13:23
I would like to writ...
I would like to write a review about King Price Insurance
0
Replies (0)A
TM
T M
1 reviews | Active since Jan 2020
3 Feb 2026, 19:46
Happy client
As much as I was quick to send a bad review about My brand group its only fair to give feedback of the best service I got after the misunderstanding was cleared up, the consultant that was assisting me (Moeketsi)and his supervisor (Mulola) apologized and assisted me promptly, they made sure that they communicated every step with me and then got me an even better car than I was expecting. Thank you so much guys and keep up the great work.
Helpful (0)
|Replies (0)TM
T M
1 reviews | Active since Jan 2020
3 Feb 2026, 19:46
Happy client
As much as I was quick to send a bad review about My brand group its only fair to give feedback of the best service I got after the misunderstanding was cleared up, the consultant that was assisting me (Moeketsi)and his supervisor (Mulola) apologized and assisted me promptly, they made sure that they communicated every step with me and then got me an even better car than I was expecting. Thank you so much guys and keep up the great work.
0
Replies (0)