Deborah G

Payments made but line suspended

On Thursday my line stopped working, I called Vodacom because as usual I could not get through to Weava Cell and was informed that my line was suspended. I was also informed that they had had numerous calls from Waeva Cells clients with the same problem.<br> <br> My debit order always go through so I know my payments are not the problem. I e-mailed Weava Cell and was informed by Neelia van den Heever that they are aware of the problem and would get back to me. After a whole weekend of no service I called them again and was informed that they are aware of the problem and that I must be patient and wait for Neelia to get back to me. <br> <br> I am afraid that my patience has now run out. I am giving Weava Cell until 12:00 today to contact me regarding this issue and if I have not had a response by 12:00 today I will be contacting the Ombuds, ICASA and the Provincial Consumer Affairs Office.<br> <br> We as consumers have rights but are still taken advantage of. All I ask is that I be contacted and kept informed of the progress of the resolution of my problem. I will not disappear and neither will my problem by just ignoring me.<br>