NN
Nisholini N
Active since Apr 2015
2
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2 reviews133 months ago
great customer service
Made a spa booking for the 2nd of may and our booking was inexplicably cancelled. Highly disappointed. Without prompting received an apologetic email from the owner with a complimentary offer of a free nights stay at the hotel in conjunction with our next booking. Most impressed with customer service- well done
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134 months ago
cats fur acceptable on clothing not dogs fur
Attempted to exchange a pair of pants at the gateway branch. No size in the store referred to the manager to issue a credit note to await stock. Swing tag attached to garment, till slip provided. Specs of animal fur noted on garment and thus manager deems outfit inexchangeable - stating that she thought that it was cats fur and that would have been better than dogs fur. Offers to discuss with area manager- the garment would not be reviewed by said area manager- the store manager would relay the condition of the garment- which she has already deemed unsuitable for exchange. Rude, condescending- unacceptable
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