Mango Clothing
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Mango Clothing
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePR
Phumla R
1 reviews | Active since Jan 2020
18 May 2026, 21:55
Mango.za worst service
Mango Clothing online store has the worst customer service I’ve experienced. Orders are not delivered within the timeframe they promise, and if you request an exchange for a different size, they collect the item and then go completely silent for weeks. It has now been almost a month since my order was collected for an exchange, and I still have no replacement item, no refund, and no proper point of contact. There is seemingly no effective way to query or follow up with their online department, and physical stores simply tell you they have nothing to do with online purchases. This has been a complete waste of my time and money. Extremely disappointing service. At this point, I even feel like writing this review is a waste of time because Mango seems completely disconnected from reality and customer care. I have genuinely never experienced service this bad before. The worst. I would not recommend them for even a second.
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Phumla R
1 reviews | Active since Jan 2020
18 May 2026, 21:55
Mango.za worst service
Mango Clothing online store has the worst customer service I’ve experienced. Orders are not delivered within the timeframe they promise, and if you request an exchange for a different size, they collect the item and then go completely silent for weeks. It has now been almost a month since my order was collected for an exchange, and I still have no replacement item, no refund, and no proper point of contact. There is seemingly no effective way to query or follow up with their online department, and physical stores simply tell you they have nothing to do with online purchases. This has been a complete waste of my time and money. Extremely disappointing service. At this point, I even feel like writing this review is a waste of time because Mango seems completely disconnected from reality and customer care. I have genuinely never experienced service this bad before. The worst. I would not recommend them for even a second.
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Replies (0)RA
Rukayah A
1 reviews | Active since Jan 2020
18 Feb 2026, 05:51
Mango clothing - extremely disappointed
Extremely Disappointed – Late Delivery & Incorrect Order (Case #20503178) I am extremely dissatisfied with the service I received from Mango. I placed an order and waited more than a month for delivery. After such a long delay, I was already disappointed. However, when the order finally arrived, it was incorrect. I immediately tried to log a return on the system, but I am now unable to do so. This is completely unacceptable, especially after waiting such an unreasonable amount of time. My case number is 20503178, and I expect this matter to be resolved urgently. I would appreciate clear communication, a solution for the incorrect order, and proper assistance with the return process. This experience has been very frustrating, and I sincerely hope Mango takes customer service more seriously moving forward. I look forward to a prompt resolution.
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Rukayah A
1 reviews | Active since Jan 2020
18 Feb 2026, 05:51
Mango clothing - extremely disappointed
Extremely Disappointed – Late Delivery & Incorrect Order (Case #20503178) I am extremely dissatisfied with the service I received from Mango. I placed an order and waited more than a month for delivery. After such a long delay, I was already disappointed. However, when the order finally arrived, it was incorrect. I immediately tried to log a return on the system, but I am now unable to do so. This is completely unacceptable, especially after waiting such an unreasonable amount of time. My case number is 20503178, and I expect this matter to be resolved urgently. I would appreciate clear communication, a solution for the incorrect order, and proper assistance with the return process. This experience has been very frustrating, and I sincerely hope Mango takes customer service more seriously moving forward. I look forward to a prompt resolution.
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Replies (0)OH
Olivia H
1 reviews | Active since Jan 2020
8 Dec 2025, 16:24
Good range of clothes
Good range of clothing and the quality was better than I expected. Staff were helpful without being pushy. Prices were fair, and I found exactly what I needed. Solid shopping experience overall.
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Shelly B
1 reviews | Active since Jan 2020
7 Oct 2025, 05:24
MISLEADING at best.
Absolute worst online experience. Clothes purchased at a premium price - still no sign of order after two weeks. ZERO indication that this company is in Spain (not South Africa). Can't reach a call agent, no feedback on pending orders or refunds. So dissapointing
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Shelly B
1 reviews | Active since Jan 2020
7 Oct 2025, 05:24
MISLEADING at best.
Absolute worst online experience. Clothes purchased at a premium price - still no sign of order after two weeks. ZERO indication that this company is in Spain (not South Africa). Can't reach a call agent, no feedback on pending orders or refunds. So dissapointing
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Replies (0)TJ
Tumi J
1 reviews | Active since Jan 2020
9 Jul 2025, 12:36
Misleading app/website
The website and app are misleading. The customer service is unhelpful! The site says "Mango South Africa" and given that we also have Mango stores in the country, it leads you to believe that the clothing your order are coming from SA. There is no where in the website/app ordering journey where they let you know it's come from Spain/UK. you just get slapped with a customs email then you have to pay extra! On top of that the delivery dates are also a a complete lie! DO NOT ORDER FROM MANGO
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Tumi J
1 reviews | Active since Jan 2020
9 Jul 2025, 12:36
Misleading app/website
The website and app are misleading. The customer service is unhelpful! The site says "Mango South Africa" and given that we also have Mango stores in the country, it leads you to believe that the clothing your order are coming from SA. There is no where in the website/app ordering journey where they let you know it's come from Spain/UK. you just get slapped with a customs email then you have to pay extra! On top of that the delivery dates are also a a complete lie! DO NOT ORDER FROM MANGO
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Koketso M
1 reviews | Active since Jan 2020
1 Jul 2025, 10:57
1/10.... avoid buying rom Mango Online
I bought ankle boots from mango over a month ago, i wasn't that when ordering online it would be shipped in from span, which is why the shoes took over a month to arrive. That wasn't the worse part, the boots arrived in a size 6 and 3 - so two very different sizes. To follow this the boots have clearly been worn, they have scuff marks and deep creases as well as terrible wear damage underneath the shoes. i logged the issue that same evening after receiving the boots. When I contacted them for a refund, they only offered be ZAR1,200 from a ZAR2299 payment. When I disputed this they asked me to prove that i actually paid ZAR2299 for the shoes, which i found to be odd because just look at the order number and it should tell you all the details. Now the date of last return is coming up and they have not communicated with me a way forward. I'm absolutely infuriated at the poor service and lack of urgency. Unfortunately, i didn't read the review prior to buying but the reviews are really telling.
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Koketso M
1 reviews | Active since Jan 2020
1 Jul 2025, 10:57
1/10.... avoid buying rom Mango Online
I bought ankle boots from mango over a month ago, i wasn't that when ordering online it would be shipped in from span, which is why the shoes took over a month to arrive. That wasn't the worse part, the boots arrived in a size 6 and 3 - so two very different sizes. To follow this the boots have clearly been worn, they have scuff marks and deep creases as well as terrible wear damage underneath the shoes. i logged the issue that same evening after receiving the boots. When I contacted them for a refund, they only offered be ZAR1,200 from a ZAR2299 payment. When I disputed this they asked me to prove that i actually paid ZAR2299 for the shoes, which i found to be odd because just look at the order number and it should tell you all the details. Now the date of last return is coming up and they have not communicated with me a way forward. I'm absolutely infuriated at the poor service and lack of urgency. Unfortunately, i didn't read the review prior to buying but the reviews are really telling.
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Replies (0)AP
Angela P
1 reviews | Active since Jan 2020
14 May 2025, 08:28
Misleading website
Completely misleading website....tought I was ordering from Mango in South Africa, but items are from Spain and have to pay customs and fill out forms for the courier. Nowhere in the shopping process is that disclosed.....will never buy from them again.
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Angela P
1 reviews | Active since Jan 2020
14 May 2025, 08:28
Misleading website
Completely misleading website....tought I was ordering from Mango in South Africa, but items are from Spain and have to pay customs and fill out forms for the courier. Nowhere in the shopping process is that disclosed.....will never buy from them again.
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Replies (0)KS
Kim S
1 reviews | Active since Jan 2020
7 May 2025, 21:46
Misleading and do not disclose customs goods
Yes one always checks HelloPeter when it’s too late. So I’ll add my complaint to the others here. When you’re ordering online, you think you’re ordering locally (jhb) and would receive your order like any other local delivery. Except you are then contacted by the logistics company to complete a clearance instruction for your imported goods! I initially thought it was a **** email. At no point in the buying journey does it indicate your goods are being imported, and that you have to verify your identity, complete a complicated form etc to get what you’ve already paid for. First and the last purchase ordering directly from Mango.
Helpful (0)
|Replies (0)KS
Kim S
1 reviews | Active since Jan 2020
7 May 2025, 21:46
Misleading and do not disclose customs goods
Yes one always checks HelloPeter when it’s too late. So I’ll add my complaint to the others here. When you’re ordering online, you think you’re ordering locally (jhb) and would receive your order like any other local delivery. Except you are then contacted by the logistics company to complete a clearance instruction for your imported goods! I initially thought it was a **** email. At no point in the buying journey does it indicate your goods are being imported, and that you have to verify your identity, complete a complicated form etc to get what you’ve already paid for. First and the last purchase ordering directly from Mango.
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