DF
Daryl F
Active since Apr 2015
3
Reviews
0
Industries
Reviews
3 reviews100 months ago
Vehicle Purchase
My wife purchased a vehicle from Autoteam Menlyn at the beginning of January 2018, everything went fine and the deal was handled fast and efficient, after driving the vehicle for a few days after collection (12/01/2018) I had contacted the dealer to report that there was a fault with the vehicle(15/01/2018), the dealer arranged for the vehicle to be collected(17/01/2018) and repaired this was exactly 5 days after we initially collected the vehicle. I was told the vehicle would be checked and repaired. 1 week passed and when I contacted the dealer they told me the car was being looked at and that I should expect the vehicle the following week, when I called back within the week I was told to expect the car, I was told that the vehicle had only THEN gone in to be looked at and that they were busy with it. After another week I called again and was informed that the car had been taken back to the manufacturer to have the gearbox fixed. another week had passed and when I contacted the dealer , this time with my patience having been worn thin I was told by the dealer that I should be patient as they are paying R12000 for the repair. When I last enquired (Friday 09/02/2018) about the vehicle I was told that the car has been fixed and will be tested for the weekend and Monday (12/02/2018) to ensure the repair was successful (Awfully long time to test a repair in my opinion, but fair enough at least I had a proper timeline). When I had not heard from the dealer on the Monday, I again contacted them only to be told the vehicle MIGHT be ready for the DEALER to collect on the Tuesday (13/02/2018). The vehicle has been "In for repair" for just over a month now, the dealer did provide us with a loan car two weeks after the car went in for repairs, our frustration lies in the fact that we cannot seem to get an accurate timeline for when the vehicle will be done and it seems as though the dealer is purposely delaying and not being transparent w.r.t what is going on with the vehicle, constantly extending timelines, at this point we are considering cancelling the entire deal and demanding a refund for all deposits and fees paid as this is truly not how business should be conducted. It seems to me as though as long as you are buying a vehicle they are happy to accommodate but if the vehicle has issues then you (The customer) are put on the back burner and are forced to fight for answers and all you get are excuses.
0 replies
128 months ago
UNHAPPY ME
Today I went to the Happy Me branch in Eastgate, I have been before and aside from the staff being far from happy and also useless when I requested advice as to what to try the product was still good but today as well as the previous time I was there, I purchased my usual which was a Blueberry Yoghurt Smoothy, the yoghurt tasted as though it was going off and the blackberry pearls had no taste what so ever, I am highly disappointed in this branch as I know what it should be like and it just isn't close. Sort yourselves out and hire some decent personal who actually want to please the customer.
0 replies
134 months ago
Mag Fitment Disclosure
I bought a set of new mag wheels for my Golf 5 Gti from Solly's Pit Stop, the wheels originally were for a Mercedes Benz but Mohammed assured me that the wheels would fit my car without issue, when installing the wheels i noticed his employees grinding spigot rings for the wheels, when i inquired i was told that he did not have the size required. the following day i noticed the car was very unstable and had a bad vibration, i took the car to a fitment center to check the balancing, they informed me that the wheels were never balanced (Included in the mag purchase) so i had them balanced thinking this would fix the problem, the problem persisted but as the fitment center told me my tires had flat spots, i put it down to that with the intention to buy new tires the next month, i have now got the new tires and the problem is still present. As Mohummed had taken my old GTI mags as trade in on the new ones, i contacted him in order to return the faulty goods, he informed me that he had already sold my mags and that i was meant to bring them back in 7 days after purchase in order to get a refund. Mohummed has told me he would replace the mags with correctly fitted ones on the 01/05/2015.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
3 (100%)
1 Star
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