Anita B

Bad service on wedding day

We had our wedding recently at Ramkietjie, beautiful venue but bad service. With all the hard planning at the venue prior to the wedding, it didn't filter through on the wedding day. We were told to pay the full cost of venue and food before the wedding which we had done and somehow the service and attitude of the wedding planner changed. He seemed less interested following through with the plans on the wedding day. The lack of communication from management to their staff members became an embarrassment to myself and my husband, the state of the bathrooms wasn't kept clean , the visibility of the waiters, the guest paying for the their own drinks when we had a tab running. Worst of all the vegetarian starter we requested as most of our guest were vegetarian was changed to meat and the mains were completely tasteless and watered down. The food tasting we had a week before the wedding went off well but the food on the wedding day was a complete disappointment. Management didn't even apologies for the mishaps. If they had apologised I wouldn't have made a big deal about all the mishaps and their attitude. And as I said lovely venue but please improve on your services.