WM
Wendy M
Active since May 2015
34
Reviews
0
Industries
Reviews
34 reviews16 months ago
Amazing quoting process, not so much at acceptance
<div>I'm just slightly confused regarding the process and/or activation. I missed ****** welcome call, but emailed almost immediately that I was available to take the call. Nevertheless, I received her call the following week under the impression that it was a second attempt at going through everything, but it was just a short call to advise me that the underwriters had reconsidered and has now placed an exclusion on the policy. So after being totally blown away by the wonderful way everything was explained and presented at quote stage, I'm left a bit deflated and slightly taken aback by how this has now been handled AND not entirely sure what the reasoning is behind suddenly making it an exclusion if my pet has recovered AND not knowing if I am yet to receive further communication/documentation after the short call today. Just a bit disappointed as it does leave a feeling of wondering if this was handled so vaguely, what lies ahead. I received an out of office that they've closed for the year, which probably explains why concluding acceptance has now been done so slapdash. Had there been a report that my pet's recent visit to the vet indicates an injury that might pose issues later on, I would grasp this completely. But as per my disclosure at application stage, she has made a recovery, so I just don't get it. No request to have my pet evaulated by a vet, so that there can be cer*****y on the matter. Just simply excluded.</div>
112 replies
16 months ago
Order #41660 cancelled without communication
Really disappointed after making an online purchase for items that are in stock. Money was deducted from my account and yet, for some unexplained reason the order shows cancelled. I only realized this, because I went into my order. Called customer service early the next day. Business day has passed with no feedback. Don't even have the words for such dishonest conduct from a business.
0 replies
17 months ago
Collecting levies on pending cancelled membership
Gave cancellation notice early in Nov and received confirmation that it was processed, with the last debit to be collected end Nov. This was fair, as I cancelled mid-month. Then, come end Nov I receive a text that a R99 levy will be collected along with my next debit. Levies are collected bi-annually for the period ahead. My last levy was paid in June. How does it make sense for me to pay a levy in December if I am serving my final month notice? What service will they be rendering to me in the coming 6 months for which I need to pay a levy. I took this up with Cobble walk. Dillan, who handled the cancellation simply sent me a copy of my contract with unprofessional red marks to show me what I signed. And made sure to tell me if they do not receive their full debit, they will not complete my cancellation. Seriously?????? I'm well aware of what I signed for. What I refuse to do is pay a levy when mere weeks from now I will no longer have a membership with them.
0 replies
20 months ago
Struggling with incorrect invoicing
Really struggling to get a corrected invoice from Pathcare. I had a shortfall on their account and paid over the amount to them. Then submitted the account to my Gap cover, to be told that they cannot reimburse as Pathcare has billed me for mutually exclusive tests, and they need a corrected invoice from Pathcare. Emailed them on 19/8 - no response Followed up on 22/8 and was told by Lauren Harris from account that it has been escalated. Followed up again today 26/8 and received no response. At this rate, my Gap cover will close their file due to no-response from me and I will have to accept losing that money. What confuses me though, is that Pathcare is billing for tests that apparently cannot possibly be done together.
106 replies
25 months ago
Claim handled by Pearl-Joy Kheswa
Utterly appalled by the manner in which clients are treated at the time of a claim. Worse practice from an insurer is to underwrite a client at claim stage. Proof that they are only interested in collecting premiums when accepting a policy ...and then give you the third degree when you claim in order to "validate your claim". Insured with them for 14 months without losses and had a car accident when someone jumped a red traffic light and collided with me. My car was written off due to it being uneconomical to repair. BUT before they could validate my claim I had to provide details of previous insurance back to 2019. I was dialed into calls with previous insurers to get info regarding periods of insurance, claims, quantum of claims, comprehensive insurance or not. None of my previous claims were Motor, and all of this I disclosed at will when I first app**** for a quote. According to the claims handler, there is an 18 month rule. If you claim within 18 months of inception, they need to do background checks to ensure I've not claimed for the same damage elsewhere. The driver, out of fear I guess, has disappeared. His employer called me days later to ask about my wellbeing and to offer to assist with fixing the damage. Not her responsibility, but a tremendously humane and kind gesture on her part. She called back the next day to tell me that Momentum's claims handler has forbid her to give me any money and that she should stay out of it, because she was not involved in the incident and that their legal department will deal with the driver to recoup what they are yet to pay me. How is it ok to treat people like this???? Have we forgotten to be decent toward each other and treat each other with respect regardless if they have made a misstep or not? Momentum should be ashamed of themselves. Trauma counselling that was offered to me when I lodged my claim, is still to materialize. Emergency assistance at the scene arrived an hour after alerting them. But they've been quick to threaten people that calls are recorded and will be submitted to legal department to take action. Definitely cancelling my policy after this and it's my hope that those considering Momentum will think thrice.
56 replies
26 months ago
Total lack of interest in providing service
Consultants have absolutely no interest in providing good service to clients. I've spoken to Duaan Woods on 7 Feb regarding insurance quotes. Sent my policy documents as requested and since then all my follow-ups for the comparative quotes are ignored. Not even the courtesy of an excuse. Emailed Bradley Sonamzi on 16 Feb with a query on my medical aid/gap cover that he sold to me. My query is not properly read, responses are sent in a disinterested and unprofessional manner and then ignored. They simply choose to never respond to emails and they are the intermediaries who are being paid to assist clients.
58 replies
26 months ago
********* scheme rates
I was referred to an ENT specialist by my network GP by way of a letter on 14 Feb. I called Bonitas on 16 Feb and spoke to Junaid. I asked about the specialist as not a single network ENT specialist within a 50km radius of my home reflected on their app. I was told that they don't use network specialists, but the referring GP needs to call in and get referral auth. She did, and Bonitas authorized a specialist visit with a month validity. My GP was reimbursed an amount of R481.50 -R120 co-payment for the visit. The account for the specialist was R1200, which I paid and then submitted to Bonitas with the referral auth number. As per my plan, they pay for one specialist visit per year up to R1170 - R250 co-payment Imagine my shock when they reimbursed an amount of R485 - R250 co-payment = R235 How can the refund amount for a specialist be less than that of a GP and their allocated rate be the same? Why then the need for all the hoops before visiting a specialist if Bonitas pays the minimum. I called on 21 Feb and spoke to Nokothula (ref 210224Q2JL1S) and according to her the reason for the low refund is because the specialist is not contracted with Bonitas. This is after I called first and was explicitly told by a consultant that I can go to any ENT AND after Bonitas gave an authorization for the visit knowing which specialist I intended to visit. Firstly, it makes no sense that the scheme rate for a GP and a Specialist is the same. It's illogical. Secondly, the fact that they use the excuse of a non-contracted specialist shows ********* behaviour. 100% tariff should be 100% whether contracted or not. If the specialist I visited charged 200% tariff, I would understand completely. But Bonitas saying they pay a lower scheme rate if a specialist is not contracted, yet they have no network specialists, is utterly dishonest on their part and I will be escalating this to CMS. And this is after Junaid t
116 replies
33 months ago
Returned package gone missing at Brackenfell
I returned two seperate packages to Takealot Okovango on 10/8/23 Later that day realized I only received confirmation on one return. Contacted then immediately so that they could confirm that it's been scanned in. I first was told my return number was incorrect, then that they could not help me, it's a Superbalist matter. I contacted Superbalist concierge and each time I get a new email asking for the same details! I have gone as far as giving them a description of the girl who took my returns and explained how she closed the package in which I placed the jeans. Even after this, in one of their emails they asked me for the details of the driver who collected the return - after I told them I took it to Okovango myself! Either Superbalist just doesn't care to help client, or the staff is *****ing packages and they are condoning this by not doing anything. I've received confirmation today that the one refund has been done, and the second one is yet to be located. From other reviews, I can see I'm not the only one struggling to get their money back.
0 replies
35 months ago
Oneplan causing unpaid debit orders
Requested a change of banking details a few days before the next debit was due and explicitly stated in my email that the upcoming debit must be collected from the old account. Received confirmation from Morgan Elson that the details had been changed. Lo and behold a few days later I receive notification of an unpaid debit order, because Oneplan collected from the new account. Why are your agents not trained to inform clients accordingly?? Unpaids has a direct negative impact on one's credit scores. When I queried with Oneplan, Morgan simply responded that if bank details are amended, the next debit will collect from the new account. Then why not say that when you confirm the change has been made, or diarize the instruction until after the debit order has gone off the old account. How are you adhering to TCF if you are not following client instructions??
53 replies
40 months ago
No protecting of personal information
I very recently signed up with Oneplan. So far, it has been a frustrating experience to say the least. I did a quote online and was called for the acceptance thereof. For 5 weeks I received emails from Oneplan reminding me about the quote - when a policy had been issued already!! I unsubscribed every day I received those email as well as sent emails to Oneplan to stop sending me spam. Needless to say, it kept coming. Today, almost two months after policy issuance, the courier delivers my card and wants me to hand over a copy of my ID before I can take the card. I gave the card back to them and am shocked that a financial services company would think it is ok for clients to hand over copies of their ID to a 3rd party company. Fraud and identity theft is the order of the day nowadays and yet according to Oneplan "this is the only way it can be done". Why can't the ID not just be shown to the courier to prove it is you? I'm seriously reconsidering my decision of being a client of Oneplan. I will probably receive some patronizing response as to how concerned they are to hear this.
264 replies
Review Distribution
5 Star
3 (8.823529411764707%)
4 Star
1 (2.9411764705882355%)
3 Star
1 (2.9411764705882355%)
2 Star
6 (17.647058823529413%)
1 Star
23 (67.6470588235294%)