WM
Wendy M
Active since May 2015
10
Reviews
0
Industries
Reviews
10 reviews18 months ago
Amazing quoting process, not so much at acceptance
<div>I'm just slightly confused regarding the process and/or activation. I missed ****** welcome call, but emailed almost immediately that I was available to take the call. Nevertheless, I received her call the following week under the impression that it was a second attempt at going through everything, but it was just a short call to advise me that the underwriters had reconsidered and has now placed an exclusion on the policy. So after being totally blown away by the wonderful way everything was explained and presented at quote stage, I'm left a bit deflated and slightly taken aback by how this has now been handled AND not entirely sure what the reasoning is behind suddenly making it an exclusion if my pet has recovered AND not knowing if I am yet to receive further communication/documentation after the short call today. Just a bit disappointed as it does leave a feeling of wondering if this was handled so vaguely, what lies ahead. I received an out of office that they've closed for the year, which probably explains why concluding acceptance has now been done so slapdash. Had there been a report that my pet's recent visit to the vet indicates an injury that might pose issues later on, I would grasp this completely. But as per my disclosure at application stage, she has made a recovery, so I just don't get it. No request to have my pet evaulated by a vet, so that there can be cer*****y on the matter. Just simply excluded.</div>
2 replies
18 months ago
Order #41660 cancelled without communication
Really disappointed after making an online purchase for items that are in stock. Money was deducted from my account and yet, for some unexplained reason the order shows cancelled. I only realized this, because I went into my order. Called customer service early the next day. Business day has passed with no feedback. Don't even have the words for such dishonest conduct from a business.
0 replies
22 months ago
Struggling with incorrect invoicing
Really struggling to get a corrected invoice from Pathcare. I had a shortfall on their account and paid over the amount to them. Then submitted the account to my Gap cover, to be told that they cannot reimburse as Pathcare has billed me for mutually exclusive tests, and they need a corrected invoice from Pathcare. Emailed them on 19/8 - no response Followed up on 22/8 and was told by Lauren Harris from account that it has been escalated. Followed up again today 26/8 and received no response. At this rate, my Gap cover will close their file due to no-response from me and I will have to accept losing that money. What confuses me though, is that Pathcare is billing for tests that apparently cannot possibly be done together.
2 replies
28 months ago
********* scheme rates
I was referred to an ENT specialist by my network GP by way of a letter on 14 Feb. I called Bonitas on 16 Feb and spoke to Junaid. I asked about the specialist as not a single network ENT specialist within a 50km radius of my home reflected on their app. I was told that they don't use network specialists, but the referring GP needs to call in and get referral auth. She did, and Bonitas authorized a specialist visit with a month validity. My GP was reimbursed an amount of R481.50 -R120 co-payment for the visit. The account for the specialist was R1200, which I paid and then submitted to Bonitas with the referral auth number. As per my plan, they pay for one specialist visit per year up to R1170 - R250 co-payment Imagine my shock when they reimbursed an amount of R485 - R250 co-payment = R235 How can the refund amount for a specialist be less than that of a GP and their allocated rate be the same? Why then the need for all the hoops before visiting a specialist if Bonitas pays the minimum. I called on 21 Feb and spoke to Nokothula (ref 210224Q2JL1S) and according to her the reason for the low refund is because the specialist is not contracted with Bonitas. This is after I called first and was explicitly told by a consultant that I can go to any ENT AND after Bonitas gave an authorization for the visit knowing which specialist I intended to visit. Firstly, it makes no sense that the scheme rate for a GP and a Specialist is the same. It's illogical. Secondly, the fact that they use the excuse of a non-contracted specialist shows ********* behaviour. 100% tariff should be 100% whether contracted or not. If the specialist I visited charged 200% tariff, I would understand completely. But Bonitas saying they pay a lower scheme rate if a specialist is not contracted, yet they have no network specialists, is utterly dishonest on their part and I will be escalating this to CMS. And this is after Junaid t
2 replies
48 months ago
Amazing consultants
I've been wowed by this company since I joined. Initially spoke to Shay when I joined and she was amazing. Just recently, due to affordability I wanted to move to another pet insurer. The retentions consultant called me and was willing to cancel as requested, but asked if she could highlight the possible pitfalls if where I wanted to move to. She did so in such a respectful manner without badmouthing the other company (the reverse is however not true) and the took me through options at Dotsure which I could afford. I've not claimed since joining, but with how I've been handled thus far, I believe my pet will be covered should the need ever arise.
1 reply
49 months ago
Cat tonic
Please make this product more readily available. I visited 7 stores/pet shops today and eventually found at Petworld Brackenfell. My 18 month old cat has been struggling with a chronic cold, she's had two rounds of antibiotics over the past two months which is not ideal. I started using this tonic when she was only 7 weeks old and very sick, so I know it works. But it is hardly ever in stock so I have stopped using it for a long while.
0 replies
50 months ago
Rude and aggressive sales consultant for pet insurance
Called in for a quote for pet insurance and spoke to Dean Delaney. I urge you, Outsurance, to listen to all the calls and I promise you you will find lots of room for training. The consultant is aggressive and rude. When, i the end I opted to not accept the cover, he literally "slammed the phone down". Not a good representation of how to start a business relationship, at all.
2 replies
55 months ago
Great service from Shay Harris
Very efficient and friendly service received from Shay Harris. Happy to soon be part of the Dotsure family.
1 reply
83 months ago
Appalling service from PG Glass Bellville
I had a windscreen replacement booked at PG Glass Bellville on Monday 15 July. Found the next day that the wipers were not connecting with the windscreen, especially on the driver side. Contacted them and Zandre said to bring the car back to have it corrected. Saturday 20 July Inspection of wipers not connecting with windscreen. A very rude employee named Carol insisted that she has the same car and that it was the wiper blades that were old and needed replacing. The more I tried to tell her that the wipers worked perfectly before fitment of the windscreen, the more she insisted that wipers blades need replacement every year (mine were less than 2 years old). Victor (owner or manager) eventually came to speak to us and after inspection, agreed to order a new wiper arm for the driver side. Thursday 25 July new arm fitted and problem persists. Victor agrees to replace windscreen and if problem persists, he would send the car to mechanic next door to asses cause of malfunction. I replaced my wiper blades on same day after leaving and that also didn't fix the problem. Saturday 27 July newer model arm and blades were placed on my vehicle and worked. Mine were placed on the other car and worked. Victor not present, but Zandre commits to send out technician who would be in CT from Jhb early the following week and would contact us for home visit to do assessment. No contact was made and we contacted them on 1 Aug. They confirmed that they had a new arm/wiper set and would come to my home at 3pm that afternoon. They arrived with an old arm/wiper set that was taken "from a friend's car" which looks horrible on my car. The driver side now connected, but not the passenger side. One of the guys told me to get new wiper blades for the "new arm set" that they had just put on. They left with my original arm set and the new blades I had put on the week prior. They said that they would get Victor to contact me, but I've not heard from him since. I found their technicians driving around in my street on Saturday (Brackenfell) "looking for Goodwood" when they saw me. Goodwood is up the road from their business premises!! During this ordeal, I've had to unsafely drive in the rain or borrow my brother's car when it was storming. After 11 years working for Santam and the past year at Old Mutual Insure, I will definitely be giving them feedback that this is the type of service one of their approved glass dealers give to clients. It is absolutely disheartening having to try and convince them that I was telling the truth when I said that it was working before fitment and I feel that is an appalling reflection of how they run their business.
0 replies
92 months ago
Amazing service from Jaronia
I wish I could give a higher rating, especially directed at Jaronia. I have been a client with Coronation in my private capacity since 2016 and my first impression back then was amazing. How much I was investing was irrelevant when Steffanie patiently explained and took me through the entire process. This time around for an additional investment, it was off to a bumpy start as I did not understand the process competely, but from the moment Jaronia came onto the case she has been consistent in getting things finalized. Where I was unclear, she took such time to explain everything and kept me informed of every step as the process went along. When she needed to be intermediary on my behalf, she did so with such professionalism and clarity. You know when you're dealing with a great company, but I think special recognition needs to be given when it's employees are such phenomenal ambassadors for their institution. Thank you Jaronia, I hope you are well recognized and valued at Coronation!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
1 (10%)
3 Star
1 (10%)
2 Star
2 (20%)
1 Star
3 (30%)