LH
lyle H
Active since May 2015
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Roots Butchery & Restaurant – Festival Mall, Cape Town – Extremely Disappointing
I visited Roots at Festival Mall, Cape Town on 27 January 2026. Paid inside the store and bought ribs, which were unpleasant Bought food outside at the restaurant: pork (overcooked and dried out), beans, chakalaka, salad, pap, and beetroot (tasted like jam) At the restaurant, we asked twice how long the food would take to prepare, but received no feedback We sat waiting and waiting, and had to get up and ask again how far the food was, only to be told it had been done a long time ago Food was served cold and unpleasant Bad smell at the seating area where we ate Walkers/beggars were allowed in to beg and disrupt diners while eating Tried to resolve the issue with staff, but no satisfactory solution was offered Email sent to Roots head office with the inside store slip attached; the outside restaurant slip is lost, but I have proof of payment via my banking record This experience was extremely frustrating and unacceptable for a brand like Roots. I hope the head office or operations team takes this seriously to improve food quality, preparation communication, hygiene, and customer service, and to provide a proper resolution for customers. Overall: Poor food, cold service, unsanitary environment, and no reasonable resolution offered. Jason 0611725651 Lyle 0753749654
0 replies
2 months ago
Tried to resolve privately before travel – no workable solution
I am a long-time Spur customer and Rewards card holder, which is why this outcome is so disappointing. We visited Thunder Ridge Spur on 30 January 2026. The meal (ribs and wings) was far below the standard I associate with the brand. The ribs had the texture and taste of processed meat, similar to what you would expect on a burger. Two separate payments were made by card — one for drinks and one for the food — so the visit is easily traceable. In addition, my Rewards card was not scanned and the points have still not been allocated. After logging the complaint, the branch manager contacted me. The only solution offered was that we return to the same restaurant for a complimentary meal. I explained repeatedly that we are not from Johannesburg and are travelling back to Cape Town on Tuesday evening (10 February), which makes returning impossible. I asked whether a voucher could rather be issued for use at another branch, for example at OR Tambo, or electronically so that we could redeem it at home. Despite giving both the branch and Customer Care the opportunity to resolve the matter before our departure, no practical alternative has been provided and no final written resolution has been received. We tried to handle this directly and reasonably. Unfortunately, the service recovery has now become as disappointing as the original meal. I hope Spur will still step in and assist.
56 replies
40 months ago
No response no assistance
My car was taken day before yesterday. Yesterday i got the amount due by fnb. Paid the amount due yesterday. Today i called wesbank they advise i need to talk to Ryan on 0116493360 i called and called no answer, i call wesbank again to ask for more help or an email address for Ryan, Ryan.garson@colserve.co.za, i emailed. Still no assistance. I Google to get more info i got two more email addresses on google drichards@colserve.co.za and kholofelo.sebola@colserve.co.za emailed them to ask assistance. Still no assistance. Yes i was the one not paying immediate i made the payment.
660 replies
52 months ago
Hairy pizza 🍕 @ Hudson Muizenburg
Tuesday 04.01.2022 muizenburg Myself and a friend went for drinks and pizza . Perfect service Until the pizza arrived , I found a hair on my pizza called the waiter the waiter advised she will speak to the manager , when she came back she advise she spoke to the manager , I politely ask for the bill , and at the same time she ask if we would like a box for the rest of the pizza . We paid and we left . The manager didn't have the dignity to come out and to apologize or offer to replace the pizza . Perfect service from the waiter but bad service from the manager . I left Hudson's Muizenburg with an uneatable pizza . Makes me wonder what happens in the kitchen .... Health and safety rules met ? . Is the kitchen clean ? Who else had hair on their pizza ?
0 replies
70 months ago
Hollard bad company for funeral policy
Done a funeral claim on the 10july2020. Funeral was on the 11july2020 Today the 14july2020 still not paid out. Been told today twice that the money will be paid out in and hour until today nothing been paid. Call ref 1:1202424575 Call ref 2:1202424993 Policy number 5684407
105 replies
95 months ago
Outsurance stealing from their on customers
Debiting my account without permission, Debit my last money that I was supposed to use for petrol this morning for work. Because outsurance debit and put my account in a negative I can't go work loosing out on a day pay, and I need to pay extra bank fees and interest I want this to be sorted in the next 30 minutes so that I can make it to work. FNB :-) Paid from a/c..433509, 16 Jun: R269 Ref.Outsurance Ot ********** I never ever gave u permission to debit this amount from my account and this a few days before pay day
106 replies
96 months ago
Stealing from poor people
STEALING FROM THE POOR LOCALS OFF SOUTH AFRICA DEBIT PEOPLE ACCOUTS WITH SMALL AMOUNTS SO THAT WE CANT NOTICE IT. How can you steal from the poor
0 replies
96 months ago
Lifestyles legal stealing from poor local people
Lifestyles legal have been mailing me on a daily basis, iv mailed back each time requesting them to call me back. According to them I have a outstanding balance of R2000 owed to them for a loan I took out over the Internet with direct access. Now that I'm almost done with the loan they want to black list me, I can't understand how they can sue for money wen I dont have a cent to my name only reason that I took out the loan was to pay for my rent now they wanne come tell me I ou them R2000 for the service off getting a loan. How can u charge someone for taking a loan out. The reason for taking a loan is to assist you to pay something u can't afford. So for taking out a R5000 loan I need to pay lifestyle legal up to R2000 Meaning off the R5000 loan I only get R3000 and I still need to pay the normal loan. How can u charge someone for taking a loan
53 replies
126 months ago
misleading customer
Was soled a 2 gig contract only getting 1 gig, and insurance for R69 just to realise I'm paying over R100, <br> <br> Contacted ur call centre numerous times, only to be told someone will contact me back, over a month and no feedback. <br>
75 replies
126 months ago
STEELING FROM A LOYAL 3 YEAR CUSTOMER
BOOKED MY PHONE IN FOR RE PARES AT CELL C CANAL WALK / CENTURY CITY ON THE 17 NOVEMBER 2015 AROUND 10AM .THE BRANCH MANAGER CARL (THINK THATS HIS NAME ) ASSISTED TO BOOK IN MY REPAIRS , HE BOOKED MY PHONE IN WITH MY SIM CARD BECAUSE HE COULD NOT REMOVE THE SIM OR DID NOT NO HOW TO . TODAY THE 11 DECEMBER 2015 I COLLECTED MY PHONE FROM THE CANAL WALK STORE , OPEND IT NO SIM , THE BRANCH MANAGER DECIDED TO OFFER ME A FREE SIM SWAP , I AGREED TO IT , GOT HOME NO MINUTES AND NO DATA , PHONED THE CALL CENTRE , SPOOKED TO THE TEAM LEADER ALGAR AFRICA ALL HE KEEP ON SAYING IS \'WE CANT HELP YOU SIR"' NOW THIS IS THE SERVICE CELL C OFFERS NO HELP ONLY THINK THEY CAN DO IS TO STEEL FROM A LOYAL 3 YEAR CUSTOMER . REF : 1512110000402318"""
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
8 (72.72727272727273%)