LG
Lynda G
Active since May 2015
2
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0
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Reviews
2 reviews82 months ago
Suspected fraud involving handset insurance
I have three contracts with Vodacom. When I got an upgrade on the first of these, I requested that the handset, a Samsung Note 9, should be insured and signed the necessary documentation. This was in about September last year, if I remember correctly. When I got an upgrade on the second contract, I requested that the handset, an iPhone, should not be insured, as my daughter would be using it in the UK. This was in April this year, if I remember correctly. Both of these upgrades were done at the Vodashop in Bedford Centre, Bedfordview. I handed the Samsung in to the Vodashop in Bedford Centre for repair to a cracked screen on 26 June 2019. I went into the store to follow up on the repair on Monday this week (15 June) and was informed that the handset had not yet been returned to the shop from the repair facility. On Tuesday, I received a voicemail requesting that I call Richard, at the Vodashop in Bedford Centre, about the repair. I happened to be going in to Bedford Centre yesterday, so I called in at the shop instead. Esther Morudi came to speak to me instead of Richard. She informed me that the insurance policy had been cancelled on 15 May 2019. When I insisted that she investigate further, she told me that the iPhone was insured, but not the Samsung. She made no offer to look into this. I had to ask her specifically to perform every step of the process and she point blank refused to provide much of the information that I requested. She claimed she could not do so. I have witnesses to both upgrade transactions who can confirm exactly what my instructions were at the time when the upgrades were done. I can only conclude that someone with access to Vodacom’s computer system fraudulently changed the insurance instructions that I issued at the time when I did the upgrades.
210 replies
133 months ago
Exceptional care of the customer
I recently went to collect my vehicle and was so impressed with the standard of the repair and with the care for my safety and convenience shown by the owner, Gerald Fitzpatrick. He pointed out to me that my tyres were getting close to the tread limit and informed me of the danger of driving on marginal tyres and also pointed out a small crack in one of my taillights, which might have spread and started letting in water if I hadn't had it repaired. What a mensch!
0 replies
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