AN
Ayanda N
Active since May 2015
24
Reviews
0
Industries
Reviews
24 reviews11 months ago
I requested towing service, and the turnaround time was very quick
I requested towing service, and the turnaround time was very quick. I got updates throughout the process.
53 replies
12 months ago
Rain keeping my bank details again my own will.
I have canceled my Rain WI-FI on 20th of March but they still kept my card details and still debit my bank account. I can not delete my details and they say they also can't delete my personal information on their side. This is very ******* to keep personal details against my will.
118 replies
13 months ago
Standard bank insurance is a big ****, be prepared for nervous breakdown.
If you need a reason to take out your life join standard bank insurance. A tree from my property feel during the storm damaging a boundary wall. They sent two independent contractors for assessment (Construction and Tree feller) and I was never updated with their report. When I was waiting to hear from them they sent another person who introduced himself as standard bank employee, out of all contractors that came he was the only one that did not care about the details of what happened. He instead started to convince me that the boundary wall is not my property I must as the neighbor to claim from their insurance claiming that he is an expert. My claim was rejected and I was told that the claim falls under things they do not cover but on that clause it shows that I am covered for Storm damage. I had escalated/queried the outcome and today is is rejected again referencing a different clause on definition of property which is not consistent and it is a red flag already that they reference different clause. I will take my last cent to get legal advice to fight this **** from a big bank which is willing to debit close to 1k every month but not willing to play their part when needed.
106 replies
25 months ago
Worst service by standard bank vehicle finance
I have made payment on the 25th March to standard bank vehicle finance, I sent a followup email with proof of payment but till today that payment is not showing. I have made lots of calls and followup emails since 25th but no one gets back to me or no one tries to resolve the problem. This is delaying me because I want them to recalculate with all latest payment and give me settlement amount. I want to approach other banks to assist with settling this account and rather owe other bank that will manage it well.
212 replies
27 months ago
Standard bank vehicle finance a nightmare
My troubles came early January 2024 when I got my vehicle finance statement. I realized that they did not debit for December 2023 and I called them to either debit or I can EFT. They told me that my account was in order but mentioned that I did 6k payment in December and 3k in January hence they did not debit. I told them that I did not make those payments and no one could give me answers or way forward to sort out December payment that was not debited. I then payed 7k in January 11 2024 and gave the instruction to lower term and keep monthly debit the same. Since I was told they will investigate where other payments came from I never gotten feedback and desired to link my account with my app and that's where I noticed lots of activities. They reversed all payments including one I made but I do not know where are they reversed to. Then I get a call telling me that i am 12k behind when I ask how they check account and can't tell where 12k arrears come from and told me he will escalate it to other team and will get back. Following day I called after not getting feedback and the person says I am 8k behind and still could not tell me where the 8k come from and gave me supervisor email. Supervisor referred me to someone elso who could not help and told me he will escalate the issue and will give me feedback Friday 2 Feb 2024. I got a call Friday from someone else instead of feedback I am to I am 120 days behind and I snapped and dropped the call. I must say this is abuse/harassment of highest level as I have tried everything even visiting branch and asked for face to face meetings but no luck and no willingness. I am actually doing the banking myself and if I do not I will pay for ever. I am now looking on involving lawyers.
348 replies
34 months ago
Worst service and I'll treatment of the Senior citizen
My Father had an investment with Stanlib for a very long time and 2 weeks ago he went to withdraw and all paperwork was submitted by his financial adviser. Two weeks down the line he has been sent pillar to post. I have even advised him to go to nearest standard bank but he could not get a straight answer. I helped him to call and it was suggested that he must go to nearest standard bank for authentication but we disputed it because he was just at the bank but didn't get a straight answer. We were then told the supervisor will call but that did not happen. When we phoned following day it was another different story.
53 replies
43 months ago
Sub standard service both on online collection and online help.
I am tired of sub standard service I am getting at Leroy Merlin, I have made online purchase and got a confirmation that it was ready for collection on 29th I went to the shop and waited close to an hour and still parcel was not ready and I had to leave for a meeting. I later on the same day sent cancellation and refund request as I knew I will not have another chance to visit the shop.I made several followup emails and calls after but still today I am told cancellation request has not been processed.
399 replies
50 months ago
Bullied by Eskom ref 492852518
I am being bullied by Eskom I live in the house using Prepaid meters and since I leaved in the house the meter has been changed three times. Everytime when meter is changed I had credit on the meter and vouchers that we not able to load. After installation I contacted eskom which they asked for supporting documents proving that I had Credit and also for vouchers which I did send them and that was the end of story till today I have not been credited back since 14th January when they received supporting documents. I visited Megawatt offices and the lady tried to assist but with no luck. I therefore lodged stage 2 complaint to the Provincial Executive Management someone tried to assist but never got feedback from people who were emailed and then lodged stage 3 complaint to National Executive Customer Care Centre and no feedback to even acknowledge receipt of email. Considering that Electricity is expensive an eskom always talk bad about Soweto people but they provide this poor service and bully people.
0 replies
64 months ago
Capitec app a nightmare
I made a transfer on mobile app and first time it gave me an error and second time went through but now it transfer twice and when I call call center thy want to charge me R160 to reverse it. Why should I pay for their app fault?
61 replies
65 months ago
Worst financial services
Lyceum college Johannesburg do as they please when it come to monthly debits, I have signed for a debit to go through on 25th of each month but they just debited on 13th December without prior notice. They acknowledge that but still do not want to take responsibility meaning if I decide to reverse the debit I am responsible for any charges. WHAT AN INCONVENIENCE FOR A MONTH OF DECEMBER.
0 replies
Review Distribution
5 Star
3 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.333333333333334%)
1 Star
19 (79.16666666666667%)