ZT
Zikisani T
Active since May 2015
5
Reviews
0
Industries
Reviews
5 reviews116 months ago
Standard Bank Midrand Branch
<p>The waiting time at this branch is atrocious. I came in at 11:20am today (05 October 2016) to collect my bank card and was only served at 12:24pm.</p> <p> </p> <p>There were only two people assisting the customer service queue from the time I got in until about 11:50am during which time the queue barely moved. Another agent came through at 11:50a, but there were four available stations.</p> <p> </p> <p>I would like to compare this situation to my recent visit to Standard Bank Bedford Centre where I was apologised to on my arrival because there was an estimated waiting time of 15 to 20min.</p> <p> </p> <p>I would hate to think that the difference in service standards is related to the difference in the demographics that the two bank branches serve, This is especially due to the fact the majority of patrons at the Standard Bank Midrand (Boulders) are wage and low salary earners who do not have the luxury of taking 2 hour lunch breaks due to the bank's lack of respect for their time.</p> <p> </p> <p>I sincerely hope that the message does not fall on deaf ears and adequate measures are taken to ensure that this doesn't continue to happen at this branch.</p> <p> </p> <p>Regards,</p> <p>Ziki</p>
159 replies
126 months ago
Thank you Simon!
Today, I was assisted by Simon who did an excellent job of assisting me with my query. He gave me great advice ensuring that my query was resolved. Thank you Simon!
0 replies
128 months ago
Dedicated service
Siphokazi was very helpful when I called in with my multiple queries. She was friendly and knowledgeable and when she was unsure of the answer to a request I made, she quickly inquired and got back to me with the information I needed. Thanks for your help Siphokazi!
0 replies
132 months ago
Thank you for your outstanding service!
On the two occasions that I have dealt with Phetho, he has been patient, proactive and provided an all-round excellent, above and beyond the call of duty level of service. Thank you Phetho!
0 replies
133 months ago
Thank you for your outstanding service!
The department of home affairs has the cellphone numbers of their contacts at the various offices. I called Tsakani Hlungwani's cell number not expecting much but I was received by a very helpful and patient woman (Tsakani Hlungwani who answered my query right away. Thank you for your excellent service and this wonderful initiative by the Department of Home Affairs. - Ms Zikisani Titi
0 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
0 (0%)