Belinda S

Complaint against BMW Clearwater

Complaint against BMW Clearwater On 29 March 2021 I took my BMW to BMW Clearwater for its major service. After my BMW major service I went on a holiday on my way it indicated coolent level low. On 9 April BMW Clearwater said they must replace the water pump . I left my BMW at the BMW Clearwater dealership and needed to book a flight ticket and rental car due to the fact that my BMW was at the dealership for a second time after it’s major service. I asked Michelle Delport ( Aftersales consultant) as to why this problem was not picked up at the major service. Her response was it is my responsibility as the owner of my BMW to tell them what the problem is with my car when I book my car in for the major service. Third time on 19 April 2021 again on the road with my BMW indicated again coolent level low. I phoned Kobus Coetzee ( Customer Relationship Manager) He said “ he hears what I am saying” a phrase it seems all the staff use when I phone to speak about my problem. Kobus Coetzee said I must bring in my BMW for a third time so that they can see what is the problem. Upon my arrival today 20 April 2021 Kobus advised me that i should rather buy a Fortuner or Landrover not sure as to the reason for that comment. I am extremely unhappy with the service that I received from BMW Clearwater 1. I have been inconvenienced without any offering of a rental car due to their lack of incompetence and customer service from BMW dealership Clearwater 2. My life has been placed in danger travelling on a long road in South Africa as a woman with an unreliable car I want somebody in BMW to take response and solve this problem