TF
Tania F
Active since Jun 2015
2
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2 reviews5 months ago
Makro poor service
Absolutely the worst customer service I have ever experienced at Makro Riversands. I bought a washing machine in store, was clearly told it would be delivered the next day… and nothing happened. No delivery, no updates, nothing. The salesperson, Venolia, gave me her cell number, but when I contacted her, she suddenly “didn’t know anything about my order.” I was then told to call the call centre, only for the call centre to inform me that they cannot assist because it was an in-store purchase. Completely useless. I received a generic email saying, “High volumes of orders are keeping us on our toes,” but still no action plan, no communication, and no delivery. The next day, Venolia calls me to say they are out of stock, even though they confirmed stock on hand at the time of purchase. Then she claims she used her personal car to drive around looking for stock. Honestly, have you ever heard anything that unprofessional? I called the store again—still no washing machine, and now they admit they don’t have stock at all. I was told KG would call me back in 30 minutes. It has been more than a day and nobody bothered to call. The “direct line” they gave me just rings with no answer. Then they tell me to reach out on WhatsApp, but all I get is: “We are experiencing some technical difficulties, please accept our apologies.” No help. No answers. No accountability. I am beyond frustrated. I will never buy from Makro again. Now I’m stuck fighting for a full refund, and given the shocking incompetence so far, I honestly doubt that will go smoothly either. Absolutely unacceptable.
424 replies
132 months ago
No vegetarian meal for kids on set menu
My husband booked a spa treatment for me and my foreign friend. He also asked if the restaurant is open on Sunday as it was father's day. On arrival we proceeded with my friends husband and their 2 small kids of 8 & 4 to find a table before we checked in at the Spa. The waiters helped arrange a table as the place was busy. We asked to see the menu so we could order food for the 2 kids whom both are VEGETRIAN. Unbeknown, the menu was a set menu which my husband and the children's father could only eat from. However, there was nothing on the menu for the children. We asked to see the manager who in turn called the Owner. We were told that there was nothing they would or could do for the children. We asked if my husband could quickly run to woolies to buy 2 small cheese and tomatoe sandwiches. Peter, the owner, said no its against policy and he refused to make them in his kitchen because his 9 chief s are to busy. We even offered to make it in the kitchen, only two sandwitches? He said the Spa and Restaurant were 2 seperate entities and it was to bad, he couldn't help or accommodate us. We found out that the Spa is owned by Peter after we cancelled our treatments. Shame on you Peter.
0 replies
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