christo D

Husqvarna ride on mower TS 242D is ****

Husqvarna ride on mower TS 242D My ride-on mower has been in the workshop here in East London since 2 March 2022 because the parts required is not available. The part nr is 5867241-01-RH This has been the case for 116 days (2 March 2022 up to 25June2022) The TS242D is by no means a vintage model mower, so there is no valid reason for this situation to actually exist. Furthermore I bought my mower brandnew in May 2021 based on Husqvarna's brand name for quality products. I expected proper after sales service. This appears not to be the case considering: 1. The mower was put in service May 2021 2. The length of time it takes to get a replacement part is not reasonable. Its uncertain why the part is not available and more importantly, WHEN will it be? At this stage, the local representatives, MOWERS EL, are in the dark about this. It must be really disempowering and frustrating for them to be associated with your Brand. How do you answer an irrate costumer about a repair job when the principal is incapable to provide the required parts? Needless to say, I wont be buying your products going forward. I will also not recommend it to anybody. I also intend to post this complaint on HelloPeter and my local community forums. The chances are very good that other customers may experience the same problem as myself ie. the non availability of parts to fix other breakdowns in your ride on mowers range.