GG
Gen G
Active since Jul 2015
5
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0
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Reviews
5 reviews30 months ago
***** Department is worthless. Ruined Christmas
After receiving an sms from Standard Bank identifying a *****ulent transaction on my account and asking me to confirm whether it is or isn't, I respond straight away confirming that the R13 000 charged to my account is *****ulent (I have never charged that much to my account in one go EVER! And never used that store before) they didn't call me back and STILL let the amount go through! What was the point of the sms asking me to confirm if they were just going to ignore my response!?! Absolutely useless. They didn't even pause the payment until they could check with me even though they flagged it as *****. Now I have to put a case forward to see if I can get my money back! In the meantime my account is frozen and its Christmas time…. I now need to go to the bank to get affidavits done and open a case? Please tell me what does the ***** Department do at standard bank?!? I have been a client for over 20 years and after this ******* customer service I will finally listen to my husband to move to FNB.
4 replies
94 months ago
WAITING FOR REFUND.... don't give them your money.
Nothing wrong with the watch itself but needed a refund due to my son's new school policies which came out just after I bought the watch. Keep getting the run around and being told my refund as been paid but it has not. STAY CLEAR OF THIS COMPANY.
0 replies
123 months ago
LACK OF STOCK? BAD ONLINE SHOPPING
When I do my online shopping even after selecting my delivery address and it allows me to select items, pay for them and then to be told they are UNABLE to SUPPLY the ITEM I chose. <br> <br> And now when I login and check again IT IS STILL Available on your website for my area! <br> <br> <br> VERY VERY VERY VERY FRUSTRATING, ANNOYING and DISAPPOINTING. <br> <br> <br> And if the local shop doesn't have it then why is it not possible to have it sent from another???? (What is the point of the online shopping if it doesn't mean getting the stock required?<br>
0 replies
125 months ago
POOR SERVICE
I asked about my order delivery date being changed from the 22/02 to the 1/03 only to be told it WOULD be on the 22/02.... Well that came and went and when I enquired again about this I was told that the date it had be changed was the new delivery date (1/03).... SO BASICALLY this is the THIRD time the date has \changed\". I think it is poor service that when the delivery date changes for whatever reason it falls on the customer to follow up on it rather than TAKEALOT. Will be rethinking my use of takealot as I don't like the poor service ... understandable things sometimes go wrong but why was I the one to have to follow up on it. I do a lot of online shopping and find that other stores are more customer friendly. "
1 reply
133 months ago
Worst service, no telephone line for over 48hrs
Reported the fault in our line on Monday, over 48 hours later and still not even someone assigned to our issue. \Could take 7 working days for someone to see to your line"<br> So no phone line"
1 reply
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)